---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Quote Experience

# Quote Experience in CPQ {#ariaid-title1}

* Release version: Australia
* 
* Updated May 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

CPQ provides a unified Quote Experience for creating, pricing, approving, and completing quotes. The experience works wherever your sales teams operate, maintaining consistent workflows, pricing logic, and governance.

## Quote Experience {#quoting-experiences-overview__quote-experience}

The Quote Experience is a single, modern quoting solution that supports both simple and complex quoting needs. It provides a configurable workspace for managing quotes, including products, pricing, approvals, and
lifecycle progression.

Key capabilities include:

* Create and manage quotes directly from your CRM opportunity workflow.
* Add products using the product configurator.
* Apply flexible pricing, including discounts, markups, and overrides.
* Route quotes through configurable approval workflows.
* Track the quote lifecycle from creation through completion.
* Generate customer-ready quote documents.
{#quoting-experiences-overview__ul_quote_capabilities}

## Composable architecture {#quoting-experiences-overview__composable-architecture}

The Quote Experience is modular and can be embedded into your existing CRM or customer experience platform without requiring a full reimplementation. This flexibility enables you to:

* Use the quote experience within ServiceNow Sales CRM or another CRM.
* Embed the quote experience in partner portals or custom sales applications.
* Integrate with external pricing, order management, and document systems.
{#quoting-experiences-overview__ul_composable}

## Configuration experience {#quoting-experiences-overview__configuration-experience}

The product configurator lets users select and configure products directly within the Quote Experience. It supports complex product structures, dependencies, and pricing inputs while remaining embedded in the quoting workflow.

## Implementation considerations {#quoting-experiences-overview__implementation-considerations}

CPQ supports a range of deployment models and regulatory requirements:

* Deploy cloud-first implementations for modern, composable quoting experiences.
* Support tailored implementations for on-premises or federally regulated environments.
* Configure the solution to align with organizational controls, compliance requirements, and integration constraints.
{#quoting-experiences-overview__ul_implementation}

## Supported use cases for the CPQ {#quoting-experiences-overview__when-to-use}

Use the CPQ
Quote Experience when you need a scalable, configurable quote solution that supports both simple and complex sales processes, integrates with your existing systems, and provides consistent governance across the
quote lifecycle.
**Related concepts**   

* [Configuring CPQ Quote Experience](https://www.servicenow.com/docs/t08lgMDCkLbe88KBmLuz2g "Configuration tasks and sequence for setting up the CPQ Quote Experience with Quote Experience for your organization.")