---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Raise an inquiry on Partner Portal

# Raise an inquiry on Partner Portal {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Raise a query or concern with the enterprise on the Partner Portal.

## Before you begin

Role required: sn_prm.enterprise_partner_rel_manager, sn_prm.external_partner_manager or sn_prm.external_partner_ associate

## Procedure

1. Navigate to the Partner portal.
2. From the portal header, select My requests.
3. From the drop-down, select Submit a request.
4. Select General Inquiry.
5. On the form, fill in the fields.  
   To learn more about the fields on the inquiry form and their descriptions, see [General Inquiry form](https://www.servicenow.com/docs/Mw33b2qDZI7RKwlI97ZYEw "Use the general inquiry form on the Partner portal to raise queries and get in touch with the enterprise.").
6. Select Submit.
**Related concepts**   

* [Using Partner Relationship Management](https://www.servicenow.com/docs/zsfEaUbDHdfBxvCi03zixQ "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.")  
**Related tasks**   

* [Register a member on Partner portal](https://www.servicenow.com/docs/a8Ug2Z7mArgUauiVfnJ3yA "Register a new partner member or transfer existing staff within a partner organization.")