---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Reconnect Logik after refreshing the Salesforce org

# Reconnect Logik after refreshing the Salesforce org {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reconnect the Logik environment to a new or refreshed SFDC org.

## Before you begin

Role required: Admin

## Procedure

1. Submit a support case through the support site or by emailing  
   Provide the new org ID, the My Domain URL, and the custom URL of the Logik environment. The custom URL will have the form `https://<tenant>.<sector>.`ServiceNow CPQ.
2. If a Logik user exists on the org, send a password reset request for the user.
3. If no Logik user exists on the org, create a user.

## Result

You will be notified when the migration of the Logik environment to the new org is complete.
If Logik has confirmed the migration is complete but you are unable to give a Logik user access to the org, follow these steps:

1. Navigate to the Logik Tenant: Setup \> Custom Settings \> Click Manage next to the Logik Tenant.
2. Edit or confirm that the Administration URL is set to the custom URL of your Logik environment: `https://<tenant>.<sector>.`ServiceNow CPQ.
3. Navigate to Installed Packages \> Find Salesforce CPQ \> Configure \> Additional Settings, and update the Salesforce CPQ External Configurator URL to your Logik URL followed by `/ui/configure: https://<tenant>.<sector>.`ServiceNow CPQ`/ui/configure`.
{#reconnect-logik-after-refreshing-the-salesforce-org__ol_bqw_jpz_ygc}