---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Reopening and resubmitting a forecast

# Reopening and resubmitting a forecast {#ariaid-title1}

Release version: Brazil  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Adjust the values of a submitted forecast by reopening it and resubmitting the updated forecast within the current submission window.

## Before you begin

Role required: sn_sales_forecast.submission_writer

## Procedure

1. Navigate to WorkspacesCRM Workspace.
2. Select the List icon .
3. Navigate to My lists \> Sales Forecast \> My Forecast Submissions.
4. Open the submitted forecast that you want to modify.
5. On the Submission Entry page, select Reopen Submission.  
   Reopen Submission is available only when the submission belongs to the current submission window, even if its state is Completed. You can't reopen a submission from a submission window that has already passed.
6. On the Reopen Submission dialog box, select Reopen.  
   You can reopen the submitted forecast only if your forecast model allows resubmission of a submitted forecast. For more info, see [Configure Forecast Model](https://www.servicenow.com/docs/rPwLDTo18Evf9i_SeMEeRA "The forecast model is a framework used to predict future sales based on historical data, current sales activities, and other relevant factors.").
7. Update the values that you want to modify.
8. Select Submit Forecast to resubmit the forecast.  
   The forecast is resubmitted and the state changes back to Completed.
**Related concepts**   

* [Using Sales Forecasting](https://www.servicenow.com/docs/LAY__wuBSjebQQSxem180A "Sales Forecasting uses the current opportunities in the system to predict future opportunity amounts.​ The Opportunity Management application contains the list of opportunities created for the customers and each of these opportunities are in different stages of the sales cycles.")  
**Related tasks**   

* [Submitting a forecast](https://www.servicenow.com/docs/bTT0Txdf7RRWaMuUCgDghA "Sales agents and managers can finalize and submit forecasts in defined periods to ensure accurate projections. Agents can adjust forecast values, lock them, and submit the forecasts in the specified time frame.")
* [Configure Forecast Model](https://www.servicenow.com/docs/rPwLDTo18Evf9i_SeMEeRA "The forecast model is a framework used to predict future sales based on historical data, current sales activities, and other relevant factors.")

*[\>]: and then