---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization Case Management

# Return Merchandise Authorization Case Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization (RMA) Case Management.
* **[Return Merchandise Authorization case table fields](https://www.servicenow.com/docs/laZTKWSOib5HB98a1FyM1Q)**   
  Information about Return Merchandise Authorization (RMA) case table fields.
* **[Return Merchandise Authorization case line table fields](https://www.servicenow.com/docs/xrcwPWeoK_FOtoWhSWCt3Q)**   
  Information about Return Merchandise Authorization (RMA) case line table fields.
* **[RMA case line form](https://www.servicenow.com/docs/oP3uQYCdZBJca6bwvfe83Q)**   
  Fields on the Return Merchandise Authorization (RMA) case line form.