---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization case table fields

# Return Merchandise Authorization case table fields {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Information about Return Merchandise Authorization (RMA) case table fields.
{#rma-case-table-fields__table_mpx_fnx_rfc__entry__3}

| Field | Type | Description |
|-|-|-|
| Request reason code | integer | Reason for RMA request. * Other * Defective * Wrong quantity * Damaged * Outdated * Not satisfied * Wrong item * Not as described {#rma-case-table-fields__ol_qrr_nby_rfc} |
[Table 1. RMA case table fieldsList of fields on the rma case table. This table extends the case table. It defines and manages RMA Case.]

{#rma-case-table-fields__table_mpx_fnx_rfc}