---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Sales CRM Mobile Application

# Sales CRM Mobile Application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Sales CRM Mobile is a mobile application that lets sales representatives and managers view and manage the Sales CRM application on their mobile phones from anywhere.

Sales CRM Mobile is available to users with the sales_mobile_user role. When you download the Now Agent mobile app and log in, you can see the Sales CRM Mobile interface. The Sales CRM Mobile plugin must be
installed to use Sales CRM Mobile.  
Users can perform the following actions on the Sales CRM Mobile application.

* [View your day on Sales CRM Mobile](https://www.servicenow.com/docs/nSK5XwyS6C9H5XulT3Vhzw "View your meetings, tasks, and priority opportunities for the day on the My Day tab of Sales CRM Mobile.")

  View your meetings, tasks, and priority opportunities for the day, and access Quick Access shortcuts.
* [Manage sales records on Sales CRM Mobile](https://www.servicenow.com/docs/fAGeysA5rdY6YxSabzZ0Fg "View and manage your accounts, leads, opportunities, and contact details from Sales hub on Sales CRM Mobile application.")

  View Account, Consumer, and Contact records from Sales hub.
* [Manage sales records on Sales CRM Mobile](https://www.servicenow.com/docs/fAGeysA5rdY6YxSabzZ0Fg "View and manage your accounts, leads, opportunities, and contact details from Sales hub on Sales CRM Mobile application.")

  View, create, and manage your opportunities from Sales hub.
* [Use ServiceNow Otto on Sales CRM Mobile](https://www.servicenow.com/docs/FjVfwwCAyTquGSibP8fG5g "Use ServiceNow Otto AI interface on Sales CRM Mobile to chat, view AI generated summary, and manage your sales records.")

  Get AI-powered assistance from ServiceNow Otto AI interface.
{#sales-crm-mobile-application__ul_sales-crm-mobile-application-actions}
* **[View your day on Sales CRM Mobile](https://www.servicenow.com/docs/nSK5XwyS6C9H5XulT3Vhzw)**   
  View your meetings, tasks, and priority opportunities for the day on the My Day tab of Sales CRM Mobile.
* **[Manage sales records on Sales CRM Mobile](https://www.servicenow.com/docs/fAGeysA5rdY6YxSabzZ0Fg)**   
  View and manage your accounts, leads, opportunities, and contact details from Sales hub on Sales CRM Mobile application.
* **[Use ServiceNow Otto on Sales CRM Mobile](https://www.servicenow.com/docs/FjVfwwCAyTquGSibP8fG5g)**   
  Use ServiceNow Otto AI interface on Sales CRM Mobile to chat, view AI generated summary, and manage your sales records.
* **[Enable offline mode on Sales CRM Mobile](https://www.servicenow.com/docs/~FrhLBh_yoRxaBvH3ekCmA)**   
  Enable offline mode on Sales CRM Mobile to access your sales records when you don't have an internet connection.

**Related concepts**   

* [Mobile experience for Sales CRM](https://www.servicenow.com/docs/FzSJDbU1JyxT_QXT0ReX_w "Manage your Sales CRM workflows from anywhere using the Sales CRM Mobile application. Sales professionals can manage their accounts, consumers, opportunities, and more on the Sales CRM Mobile application.")  
**Related tasks**   

* [Configure Sales CRM Mobile Application](https://www.servicenow.com/docs/wqt1O6LWhPclIH1pGkSiEA "Activate the Sales CRM Mobile plugin, then use the Now Agent mobile app to log in and access Sales CRM Mobile application.")