---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Review a fallout record

# Review a fallout record {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review a fallout record to make sure that the detailed information is correct and complete.

## Before you begin

Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

## About this task

You select fallout records to review in CRM Workspace. You can also review and track all fallout records for a specific order by using the Fallouts (n) icon where n is the number of fallouts. This icon appears when
you view the related fallout record.

## Procedure

1. Navigate to  WorkspacesCRM Workspace .
2. Select the List icon .
3. Navigate to FalloutsAll.  
   To view only those fallout records that are assigned to you, select My Fallouts.
4. Select the fallout record you want to view.  
   For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://www.servicenow.com/docs/aD0rQ7TA8nathGpniZiHEA "The Fallout form enables you to manually create, review, and modify the order fallout records.").
5. To view the associated order line item, select Open Context Record.
{#select-order-fallout-records-review__steps_qnd_vw5_t4b}

## What to do next

[Update a fallout record](https://www.servicenow.com/docs/RWgSR_1ydrMA6AxZbnMPvQ "Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.")
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/plvzJpZ6DQe34i32M_1_mQ "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/syJuj4_5c95HS9h75RAYnQ "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

*[\>]: and then