---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Business Portal reference

# Business Portal reference for Sales Customer Relationship Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the components such as roles and tables that are installed with various Business Portal plugins.
* **[Components installed with Sales Cart](https://www.servicenow.com/docs/iMbi9TYtxnpvqzIJjQP9Sg)**   
  Several types of components are installed with activation of Sales Cart including tables, user roles, and scheduled jobs.
* **[Components installed with Customer Request for Quote](https://www.servicenow.com/docs/89nTwdt4ifN1HZ17XTfr6Q)**   
  Several types of components are installed with activation of the Customer Request for Quote (RFQ) plugin, including tables, user roles, and plugins.
* **[Request for quote (RFQ) states](https://www.servicenow.com/docs/0lo7m_LNKtEWSCRnqI92MA)**   
  An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CRM Workspace.
* **[Invoice states on Business Portal](https://www.servicenow.com/docs/nAPn4QtqxrolAjdl6zDW1Q)**   
  Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.
* **[Invoice case states on Business Portal](https://www.servicenow.com/docs/NDV0kfuZQx3FiT_zeefU2Q)**   
  An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.
* **[Invoice case details on the Business Portal](https://www.servicenow.com/docs/C3Tae_CIfyd9Z6QRNi~FhA)**   
  Field descriptions for invoice case headers and invoice case line list views on the Business Portal.
* **[Add invoices to case list](https://www.servicenow.com/docs/Bu1j79OUzV2U~RrGE4mu9Q)**   
  Add invoices to case form on the Business Portal enables you to a.
* **[Invoice line item details on Business Portal](https://www.servicenow.com/docs/A6gR2~EkJxT7CiIDopCSIw)**   
  Invoice line list view details on the Business Portal.