---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Create a product offering catalog

# Create a product offering catalog {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a product catalog that lists the product offerings available to your customers. Catalogs are top-level entities in the catalog hierarchy. Catalogs have categories and categories can have sub-categories or product
offers.

## Before you begin

Role required: sn_prd_pm.product_catalog_manager

## Procedure

1. In the CRM Workspace, select the List view.
2. Navigate to OfferingsProduct Offering Catalogs.
3. Select New.  
   In the form, fill in the fields.{#som-create-product-catalog__table_ltt_nkn_11c__entry__2}

   | Field | Description |
   |-|-|
   | Number | System-generated number that identifies the product catalog. |
   | Name | Name of the catalog. |
   | Thumbnail image | Thumbnail image of your catalog. Select Attach Image to upload your image. |
   | Image | Image of your catalog. Select Attach image to upl0ad your image. |
   | Default | Option that indicates this catalog is the default catalog displayed to your agents. Agents can switch from one default catalog to another. |
   | Description | A brief description of your product catalog, for example, . |
   | State | State of the catalog. The supported life cycle states are Draft, Published, Retired, and Archived. |
   | Start date | Date and time that the catalog is available for Sales Customer Relationship Management applications. Select the Calendar icon to choose the start date and time, then select OK. |
   | End date | Date and time that the catalog is no longer available for use in Sales Customer Relationship Management. Select the Calendar icon to choose the end date and time, then select OK. |
   | Code | System-generated product code for the catalog. The system automatically generates a code based on the catalog Name entered, but you can change the value to any desired alphanumeric string. |
   | Order | Number that sets where this catalog appears relative to other catalogs. Catalogs display in ascending order by this number, then alphabetically. Leave this field empty to sort the catalog alphabetically with other unordered catalogs. |
   [Table 1. Product Offering Catalog form]

   {#som-create-product-catalog__table_ltt_nkn_11c}
4. Select Save.  
   The product offering catalog is in the Draft state.
5. Select Publish.  
   The catalog state changes to Published. The Categories tab opens for creating a product offering category.

## What to do next

Create product offering categories.
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/vpoMlw~0PugJdRxBuRLFfQ "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/8K~Vac4h7JQ7tgD76_21Iw "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")

*[\>]: and then