---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Product eligibility matrix

# Define product eligibility rules in a product eligibility matrix {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Define product eligibility rules by using the Product Offering Catalog Eligibility, Product Offering Category Eligibility, or Product Offering Eligibility Matrix.

## Before you begin

[Create the rule entity filters](https://www.servicenow.com/docs/JR7y78Wj1mcAqcyrTtuxrg "Create a rule filter for the product entity to be used in a product eligibility matrix. The rule filter defines how the rule is applied, for example to a product catalog, category, or offering.") and define any new [custom context variables](https://www.servicenow.com/docs/V4N_7nea0c2d~5umKjk4Kw "Create custom context variables to represent product or non-product characteristics that can be used by pricing admins to apply different pricing features, such as pricing adjustments, or product catalog admins to set product offering eligibility rules.") needed to define the eligibility rules.

Role required: sn_prd_pm.product_catalog_admin and sn_prd_pm.product_catalog_manager

## About this task

When you define eligibility rules, consider the two modes for determining eligibility:

* Ineligible: Determine all the catalogs, categories, and product offers that are considered ineligible by default, then set your eligibility rules as needed.{#som-define-eligibility-rules__li_pvb_vxn_2cc}
{#som-define-eligibility-rules__li_pvb_vxn_2cc}
* Eligible: Determine all the catalogs, categories, and product offers that are considered eligible by default, then set your ineligibility rules as needed.

{#som-define-eligibility-rules__ul_xmq_txn_2cc}Use the Default result field in the decision table for the product eligibility matrix to control the default mode.

The November 2024 release provides Version 2 of the product eligibility matrices, which now support eligibility rules based on transaction line attributes. You can also use service location context
variables to set product eligibility rules for service locations: Service City, Service State, Service Country, and Service Zip.

## Procedure

1. In the CRM Workspace, select the List view.
2. Navigate to Context Rule ManagementRule Matrices.
3. Select the product eligibility matrix for the rule to be defined.
   * To set the eligibility rules for a product catalog, select the Product Catalog Eligibility Matrix.
   * To set the eligibility rules for a product category, select the Product Category Eligibility Matrix.
   * To set the eligibility rules for a product offering, select the Product Offering Eligibility Matrix.
4. Select Edit Rule.  
   The Decision Table for the selected eligibility matrix opens in Workflow Studio and shows the inputs and the decision table for setting the conditions that control the eligibility.
5. In the decision table, set the rule to control the eligibility.
   1. In the Default result field of the Condition section, review the eligibility mode being used and update it if needed.
   2. Select Add new decision row.
   3. In the row, select the column for the input (context variable) to be applied, such as the Billing State or Account.
   4. In the Active column, set the value to true.
   5. In the Results section, under the Eligibility Rules column, select the eligibility state to be applied, for example Ineligible or Eligible.
   6. Under the Rule Entity Filter column, select the filter to be applied.
   {#som-define-eligibility-rules__substeps_j4y_fmt_dcc}
6. Select Save.  
   Review the Validation Status and Validation Messages columns to see if you're missing mandatory inputs, outputs or other information. If so, enter the appropriate information and select Save.  
   The filtered product entity (product catalog, category, or offering) is displayed or hidden to sales and order agents, depending on the filter.
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/vpoMlw~0PugJdRxBuRLFfQ "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/8K~Vac4h7JQ7tgD76_21Iw "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")

*[\>]: and then