ServiceNow Quote Experience Integration - GET

Learn how to access data from a third-party application such as Salesforce by using the GET integration.

This article describes how to retrieve the Salesforce opportunity ID, together with transaction details including the account name, opportunity name, shipping address, and billing address, and write them into ServiceNow CPQ transaction fields. This pattern is relevant to any integration that requires ServiceNow CPQ to request data from a third party.

Goal: End-user (buyside) flow

We begin by opening a ServiceNow Quote Experience transaction in Salesforce. Then, by clicking Get SF Data in the buyside UI, we trigger the Get SF Data event. This event initiates several integrations that connect to Salesforce, extracting the relevant transaction data (opportunity ID, opportunity name, shipping address, billing address, account ID, and account name) and populating the corresponding fields in the buyside UI.

In the buyside transaction UI, click Get SF Data.

Notice that the details are all populated.

The rest of this article lists the steps in ServiceNow CPQ to create the integrations that get the data from Salesforce.

Administration setup: Prerequisites

This guide assumes a ServiceNow CPQ environment with ServiceNow Quote Experience features enabled, as well as installation of the CPQ ServiceNow Quote Experience Integration Extension on a corresponding Salesforce environment. To view the installation instructions, see Installing the Salesforce ServiceNow Quote Experience Integration Package extension.

ServiceNow CPQ: Add a connection

A connection record contains the data required to initiate a ServiceNow Quote Experience Integration. This includes authentication details, host URL, path, and headers. To view a connection record, in ServiceNow CPQ Admin, go to Utilities, and then click Connections.

For information about adding a connection, see the "Creating a Connection" section in ServiceNow Quote Experience Integrations. For the purposes of this article, we use a connection to a Salesforce environment.

ServiceNow CPQ: Add the integration

1. Open ServiceNow CPQ Admin and go to the Integrations section.
2. Click Add Integration. Create a new integration using any suitable name. In this example, we use the name "Get Oppty Id".

   

   

   The integration details page shown above includes the following sections:

   • Integration settings
   • Request Transformation
   • Connection to Endpoint
   • Response Transformation

   Details about these sections follow.

• Integration settings:
  • HTTP method: GET
  • Path: /services/data/vXX.X/query/?q=SELECT+Name,+LGK__OpportunityId__c FROM+LGK__Transaction__c+WHERE+LGK__ID__c='{{txn.id}}'

    The GET request retrieves the Name and LGK__OpportunityId__c fields from the LGK__Transaction__c object in Salesforce, filtering by the transaction ID “txn.id” in the LGK__ID__c field.

    In the path, <vXX.X> is the latest composite graph version. You can check for the latest version here.

  • Line Item Details to Include: Selected Lines
  • Timeout: 2000 ms

  

  Click Next.

• Request Transformation: Not required when we are building a GET Integration.
• Connection to Endpoint: For this example, we are querying Salesforce. If you are setting up an integration with another system, select the appropriate connection.

  

  Click Next.

• Response Transformation: See this sample response transformation template.

  {
    "fields": [
      {
        "variableName": "txn.custom.tXNNumber",
        "value": "{{#each records}}{{Name}}{{/each}}"
      },
      {
        "variableName": "txn.opportunity.id",
        "value": "{{#each records}}{{LGK__OpportunityId__c}}{{/each}}"
      }
    ]
  }

Integration: Retrieve opportunity details

Create another integration to get additional details through txn.opportunity.id.

Now that we have the opportunity ID, the next step in the integration involves using it as a reference to retrieve additional details from the opportunity and to populate the relevant LGK transaction fields.

• Integration settings:
  • HTTP method: GET
  • Path: GET /services/data/vXX.X/query?q=SELECT Id,Name,Owner.Username,AccountId,Account.Name,Account.BillingAddress,Account.ShippingAddress FROM Opportunity WHERE Id='{{txn.opportunity.id}}'

    This query retrieves fields from an Opportunity record in Salesforce, based on the unique ID of the opportunity. It also retrieves related account details, such as the account's name, billing address, and shipping address. The query returns data for a specific opportunity identified by {{txn.opportunity.id}}.

    To get the field details from Salesforce, click Setup > Object Manager > Opportunity > Fields & Relationships.

    

  • Line Item Details to Include: Selected Lines
  • Timeout: 2000 ms

    

  Click Next.

• Request Transformation: not required when building a GET integration.
• Connection to Endpoint:

  Select Connection to Endpoint. For this example, we are querying Salesforce. If you are setting up an integration with another system, select the appropriate connection.

  

  Click Next.

• Response Transformation: The following JSON snippet defines how to populate variables defined in additional path by iterating over a collection of records.

  For txn.custom.opportunity, it extracts the Name field from each record, while for txn.custom.billToAddress, it extracts and concatenates the Account.BillingAddress.street,Account.BillingAddress.city,Account.BillingAddress.state,Account.BillingAddress.postalCode field. The Handlebars {{#each}} loop is used to process each record, and the resulting values depend on the system's handling, either as concatenated strings or arrays of values.

  {
    "fields": [
      {
        "variableName": "txn.custom.opportunity",
        "value": "{{#each records}}{{Name}}{{/each}}"
      },
      {
        "variableName": "txn.account.id",
        "value": "{{#each records}}{{AccountId}}{{/each}}"
      },
      {
        "variableName": "txn.custom.accountName",
        "value": "{{#each records}}{{Account.Name}}{{/each}}"
      },
      {
        "variableName": "txn.custom.quoteNumber",
        "value": "{{#each records}}{{QuoteNumber}}{{/each}}"
      },
      {
        "variableName": "txn.custom.billToAddress",
        "value": "{{records.[0].Account.BillingAddress.street}}{{records.[0].Account.BillingAddress.city}}{{records.[0].Account.BillingAddress.state}}{{records.[0].Account.BillingAddress.postalCode}}"
      },
      {
        "variableName": "txn.custom.shipToAddress",
        "value": "{{records.[0].Account.ShippingAddress.street}}{{records.[0].Account.ShippingAddress.city}}{{records.[0].Account.ShippingAddress.state}}{{records.[0].Account.ShippingAddress.postalCode}}"
      }
    ]
  }

Trigger the integration when the end user clicks a button. You can now click Events to create a new event or to select an existing one. In this case, we use the Get SF Data event (a button in the UI) to connect to the integrations we previously created.

Click Add New Action.

Click Integrations.

Search for and add the "Get Oppty Id" integration.

Click Save. Then, click Add New Action and add "retrieveSFOptyData".

Click the up and down arrows next to the action items to arrange them in the desired order. (Here, we are selecting "Get Oppty Id", followed by "Retrieve SF Opty Data", to fetch the opportunity ID and retrieve relevant data.)

Click Save, and deploy the changes.

We have discussed how integrations can be added with events. Integrations can also be configured at the stage level. To do so, navigate to Stages > Edit Settings > Add New Action > Integration.

Troubleshooting

When configuring integrations, it is crucial to ensure that the sequence of integrations is set up correctly to retrieve accurate details. The order of execution plays a significant role in maintaining data consistency and alignment.

To achieve this, follow these steps:

1. Fetch the opportunity ID: The opportunity ID serves as the key reference for linking related data. This step is essential because the transaction details you retrieve later are directly associated with a specific opportunity.
2. Fetch the transaction ID through opportunity details: Use the opportunity ID to fetch the transaction ID. Because each transaction is linked to a particular opportunity, this approach ensures that you accurately associate the correct transaction with its corresponding opportunity.

By following this order, you can maintain the integrity of the integration and ensure that the data flow remains seamless and reliable.

Related concepts

• ServiceNow Quote Experience Integration - POST