---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order operations apps

# Using order operations applications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to use order operations applications.

[Manage cases](https://www.servicenow.com/docs/access?context=manage-cases&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US)

Case management provides a structured and efficient approach to handling a wide variety of service requests, incidents, and inquiries. It encompasses the processes and tools used to manage individual cases from initiation through
resolution, ensuring that service delivery is consistent, timely, and aligned with organizational goals.
* **[Using Lead-to-Cash Process Management](https://www.servicenow.com/docs/oE5Crq9zxqbr6jNwC~jAlw)**   
  Sales process managers can use Lead-to-Cash Process Management to create sales process records and monitor and track sales processes through a consolidated dashboard.

**Related concepts**   

* [Configuring the order operations applications](https://www.servicenow.com/docs/R7QHTSxQp7nwIf7Z2loxhA "Learn how to configure the order operations applications to help sales and support teams to monitor the sales processes, and manage post-sale support and returns respectively.")  
**Related reference**   

* [Order operations](https://www.servicenow.com/docs/JFBH_r68fkGrEMoWyCOkRQ "Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.")