---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View invoice case details

# View invoice case details in the Business Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View invoice case details, status, activity history, and attachments from the Business Portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. Select My invoice cases from the Categories menu to view invoice cases.
4. Select a case to view its state and other details.  
   For a description of the Invoice case lines list view, see [Invoice case details on the Business Portal](https://www.servicenow.com/docs/C3Tae_CIfyd9Z6QRNi~FhA "Field descriptions for invoice case headers and invoice case line list views on the Business Portal.").

   For more information about invoice states, see [Invoice case states on Business Portal](https://www.servicenow.com/docs/NDV0kfuZQx3FiT_zeefU2Q "An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.").

## What to do next

[Communicate and share supporting documents for an invoice case from Business Portal](https://www.servicenow.com/docs/PpJBjd_Q_06o1q96VoiNeQ "Stay engaged on your invoice dispute case by communicating with a billing specialist and uploading supporting documents, such as proof of delivery or receipts, directly from the Business Portal to help expedite resolution.")
**Related concepts**   

* [Configuring the Business Portal](https://www.servicenow.com/docs/ijNowo~9ViglOZ0q937_ng "Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).")
* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/icXHR7wQSQpDE0mjNcmYJA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")

*[\>]: and then