---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View order case details

# View order case details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the list of order cases and their state from the Business Portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. Select My Order Cases from the Categories menu to view order cases.
4. Select a case to view its state and other details.  
   {#view-order-case__table_ykt_f1s_1fc__entry__2}

   | State | Description |
   |-|-|
   | New | A new order case that is submitted. |
   | Draft | The order case that has not yet been submitted. Order case lines in the Draft state can still be modified. |
   | Work in Progress | The order case is being handled by the sales agent. |
   [Table 1. Order case states]

   {#view-order-case__table_ykt_f1s_1fc}
**Related concepts**   

* [Configuring the Business Portal](https://www.servicenow.com/docs/ijNowo~9ViglOZ0q937_ng "Enable B2B customers to self-serve key processes such as order creation, order case management, invoice management, request for quote (RFQ) creation by configuring the Business Portal (sn_b2b_portal).")
* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/icXHR7wQSQpDE0mjNcmYJA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")

*[\>]: and then