---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View an order timeline

# View an order timeline {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View Gantt chart timelines that display the status of a domain order and order tasks, show dependencies between order tasks, and identify tasks that are in jeopardy.

## Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_agent, or sn_ind_tmt_orm.service_order_manager

## Procedure

1. Navigate to  WorkspacesCRM Workspace. .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select the order that you want to view.
5. In the Order breakdowns section of the order, select View order timeline.  
   The Timeline tab opens and displays the order tasks for the order line items and columns for the order task state and jeopardy status, if Jeopardy Management is enabled. Tasks in jeopardy are flagged with the jeopardy icon. For each task, a timeline shows the start and end dates of the task and any dependencies.
6. To change the information or elements displayed in the timeline view, use these options.

   | Option | Description |
   | Add or change columns | 1. Select the gear icon . 2. In the Columns tab of the Personalize pane, select the items to display or deselect the items that are no longer displayed. 3. Select Apply. {#view-order-timelines__ol_kpb_fnv_c1c} |
   | Change the timeline elements displayed | 1. Select the gear icon . 2. In the Timeline tab of the Personalize pane, select the items to display or suppress, such as bar labels, child lines, domain orders, critical path, or dependency lines. 3. Select Apply. {#view-order-timelines__ol_tvd_bfy_c1c} |
   | Adjust the time scale used | In the time scale drop-down, select the time view, such as day, week month, or year. The time scale for the Gantt charts changes immediately. |
   |-|-|

   {#view-order-timelines__choicetable_pwy_bnv_c1c}
{#view-order-timelines__steps_zq1_sk5_c1c}
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/plvzJpZ6DQe34i32M_1_mQ "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/syJuj4_5c95HS9h75RAYnQ "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

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