---
sourceDocument: Brazil Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/order-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View RMA cases on the Business portal

# View RMA cases on the Business portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable customers to view and respond to RMA cases directly on the Business Portal, without having to contact support.

## Before you begin

Role required: customer, sn_csm_rma_case.csm_rma_case_viewer

## Procedure

1. Navigate to the Business portal.
2. From the Requests menu in the header, select View submitted requestsView cases and tasks.
3. From the Categories list, select My RMA cases to view all the cases assigned to you.
4. Open a case to view the short description, status, and other details associated with the case.  
   {#view-rma-cases-on-the-business-portal__entry__2}

   | Field | Description |
   |-|-|
   | Status | Status of the RMA case. |
   | Created | Date on which the RMA case was created. |
   | Last updated | Date on which the case details were last updated. |
   [Table 1. Field descriptions on an RMA case]

5. Select the RMA case lines related list tab to view the activity details, status, parent case, proposed resolution and more information associated to the case line item.
**Related concepts**   

* [RMA AI agentic workflow](https://www.servicenow.com/docs/270gNNCNiFoOFmGCVene7w "Automate and streamline Return Merchandise Authorization (RMA) case handling, reducing manual intervention, improving responsiveness, and ensuring consistent decision-making.")
* [Return Merchandise Authorization case self service](https://www.servicenow.com/docs/devrwcPl5TFoYvWYBWhAXQ "Return Merchandise Authorization (RMA) case self-service plugin (com.sn_csm_rma_case_ss) enables customers to view and respond to RMA cases directly on the Business Portal, without having to contact support.")

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