--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Preferences in Next Experience # System and custom notification and delivery channel preferences in Next Experience {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of System and custom notification and delivery channel preferences in Next Experience ServiceNow's Next Experience enables you to manage and customize your notification preferences, including both system and custom notifications, as well as delivery channels. This feature helps you control which notifications you receive, how they are delivered (email, SMS, push, instant message, voice), and under what conditions. You can easily enable, disable, and schedule notifications and delivery channels according to your preferences. Show full answer Show less ## Key Features * **Standardized Forms:** From Yokohama release onward, notification preferences and delivery channels use standardized forms, which can be enabled via a system property. * **Advanced Notification Search:** You can search notifications by name or use AI-powered search (with the AI Search for Notifications plugin) for more comprehensive results across notification record fields. * **System Notifications:** Receive alerts on record changes with flexible filtering by category, channel, and status. You can set global or individual preferences, including scheduling delivery for each notification and channel. * **Custom Notifications:** Subscribe to and customize notifications important to you by adding conditions and managing channels. These do not support notifications requiring related affected records and must be set via Core UI for those cases. * **Delivery Channels:** Manage how you receive notifications by enabling/disabling channels, creating new channels (email, SMS, instant message, voice), and scheduling channel availability. Only admins can delete channels. * **Notification Filter Configuration:** Administrators can control which notifications users see by configuring filters to display only relevant notifications based on user criteria. ## Key Outcomes * **Enhanced Control:** You gain fine-grained control over notification content, delivery methods, and timing, improving relevance and reducing noise. * **Improved Search and Discovery:** AI search capabilities allow more accurate and extensive notification searches beyond names. * **Flexible Delivery Management:** Ability to add, edit, schedule, and disable delivery channels aligns notifications with your preferred communication methods and schedules. * **Custom Notification Management:** Create, modify, or delete custom notifications tailored to your business needs, enabling proactive and personalized alerting. * **Administrative Oversight:** Admins can tailor notification visibility to users and maintain delivery channel integrity, ensuring a streamlined notification experience. You can manage and set your own notification preferences, including customized notifications and channels for receiving them. With notification preferences, you can control the system notifications and custom notifications that you receive and apply conditions to restrict notification delivery and choose how the notifications are delivered to you. Note: Standardized forms across custom notification preferences and delivery channels have been enabled from Yokohama onwards. To use standardized forms, set the property glide.notification.preference.sn_form_enabled to true. ## Search notifications {#advanced-notification-prefrences__section_u51_z5l_d2c} You can also search for notifications under both system and custom notifications. There are 2 types of searches, search on preferences that only searches if it matches the notification name and AI search. With AI search, the search functionality now goes beyond just looking for notification names. It can also search within fields of notification records, offering a broader and more accurate search experience. To use the AI search, the AI Search for Notifications plugin must be installed and index sources Platform Notifications V1 and Platform Notifications V2, for more information see [Activate AI Search for Notifications](https://www.servicenow.com/docs/LVyNnBpZ7yscAcLB7W0t3A "You can activate the AI Search for Notifications plugin (com.glide.notification.ais) for Notifications if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.") and [Index AI Search for notifications](https://www.servicenow.com/docs/9k0qHoJ8GWPYLxloSW0svw "Make content from multiple internal indexed sources searchable by performing a full table index. This procedure indexes existing records from the source tables and any child tables configured for indexing."). ## System notifications {#advanced-notification-prefrences__section_cr2_klw_nvb} System notifications alert you of record changes that might concern or interest you. You can be notified via email, SMS text messages, push notifications, or messaging applications. With system notifications, you can: * Set your preferences for specific notifications by searching in the list of your notifications or by filtering them by category. * Set preferences at a global level. * Easily enable or disable all notifications or individual notifications. * Use advanced filter options based on categories, delivery channels, active or inactive notifications, email digest, and subscribable notifications. * Add or modify a notification schedule for individual delivery channels for each system notification. * Set a schedule for all notifications, individual system notifications, or delivery channels.For more information, see [Apply notification conditions](https://www.servicenow.com/docs/4~Iim1sU9lbL6Lf4MM9UJA "Set various conditions and filters to control the notifications you receive. You can also enable or disable an email digest and the delivery of individual notifications by channel.") {#advanced-notification-prefrences__ul_rvb_3pw_nvb} ## Custom notifications {#advanced-notification-prefrences__section_eg1_fnw_nvb} A custom notification is a system notification that you can subscribe to and customize by adding conditions. With custom notifications, you can: * Search for a specific notification in the list of your notifications to be able to set your preferences for that notification. * Use advanced filter options based on categories, delivery channels, active or inactive subscriptions, and email digest. * Create and modify custom notifications, which are subscriptions to notifications that are important to you. * Set preferences at a global level. * Easily enable or disable all notifications or individual notifications. * Enable or disable notification channels. * Add or modify a notification schedule for individual delivery channels for each system notification. * Set a schedule for all notifications, individual system notifications, or delivery channels.For more information, see [Apply notification conditions](https://www.servicenow.com/docs/4~Iim1sU9lbL6Lf4MM9UJA "Set various conditions and filters to control the notifications you receive. You can also enable or disable an email digest and the delivery of individual notifications by channel.") {#advanced-notification-prefrences__ul_g4t_pnw_nvb} Note: Custom notifications for Next Experience do not support notifications that require a related affected record. For these notifications, you have to set the preference in the Core UI. For more information, see [Setting notification preferences in Core UI](https://www.servicenow.com/docs/7mO7cuDwXKjtUlLIDydRsg "You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window."). Note: Subscription-based notifications are not domain aware and cannot support domain-specific settings. ## Delivery Channels {#advanced-notification-prefrences__section_h4p_t4w_nvb} Delivery channels is a list of your chosen channels such as email, SMS, instant message and voice channels for receiving notifications. With Delivery Channels, you can: * Enable or disable a particular channel for receiving notifications. * Create, edit, or delete notification channels for instant messages, email, SMS, and voice. Note: Only admins can delete channels from the cmn_notif_device table. * Choose how notifications are delivered. * Set a schedule for the record in the channel and apply to the notifications you want to receive. {#advanced-notification-prefrences__ul_os2_pcq_nvb} * **[Activate AI Search for Notifications](https://www.servicenow.com/docs/LVyNnBpZ7yscAcLB7W0t3A)** You can activate the AI Search for Notifications plugin (com.glide.notification.ais) for Notifications if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. * **[Set notification preferences](https://www.servicenow.com/docs/wVbrIqo~bALGGjMhT4qAeg)** View, enable, and disable general settings for notification preferences, and delivery channels. * **[Customize system notifications](https://www.servicenow.com/docs/9cP4K_TBtFYxHHCYMnBnug)** Create custom notifications, which are subscriptions to notifications of importance to you, and apply conditions that control specific content included in your custom notification. You can also enable or disable the channels for delivery. * **[Modify a notification](https://www.servicenow.com/docs/Pj3efkeT6qL8Ywdf~~wUUg)** Modify a notification by establishing a schedule or setting conditions to control the notifications you receive. * **[Create notification filter configuration for notification preferences](https://www.servicenow.com/docs/oeRbRxeKBroQAJBZb4e9CA)** Control the list of notifications that are displayed to the users under the advanced notification preferences page. This capability can help narrow down and show only relevant notifications based on user criteria. * **[Delete a custom notification](https://www.servicenow.com/docs/JMIEQOEs5NWGUORbai4fkw)** Delete custom notifications that you don't need any more. * **[Add a new notification delivery channel](https://www.servicenow.com/docs/YaUUj31ZRcZP4Np1~amD8w)** Add new channels for email, instant message, SMS, and voice to receive notifications and set a schedule for the channel for the notifications you want to receive. * **[Edit a delivery channel](https://www.servicenow.com/docs/49jkzZzE_OyvJ23VWXDR_Q)** Edit an email, instant message, SMS, or voice channel for receiving notifications, and schedule when the channel can receive notifications.