Activate Notifications Email Agents plugin

You can activate the Notifications Email Agents plugin (sn_notif_agents) for Notifications if you have the admin role.

Before you begin

Now Assist for Notifications requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

Note:

Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

Role required: sn_notif_agents.notification_ai_admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Notifications Email Agents plugin (sn_notif_agents) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

What to do next

Enable intent to action from Inbound email actions or Inbound email triggers in Workflow Studio.