Explore inbound email
Learn about inbound emails.
Inbound email benefits
| Benefit | Feature |
|---|---|
| Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails | Automating system responses to inbound email |
| Define an inbound email action and processing to script how the system responds to an inbound email | Inbound email actions |
| Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions | Configure inbound email actions |
| Create inbound email actions and reprocess received emails. | Create an inbound email action |
| Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy | Sensitive data redaction |
What to explore next
To learn more about configuring and using inbound email, see: