Exploring Legacy Application Manager

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The information in this section describes using the legacy or classic application manager experience. A new Application Manager experience is now available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all your licensed applications, plugins, installed applications, and available updates. For more information, see Application Manager.

    Note:

    Legacy Application Manager is being deprecated. Starting with Australia patch 1, Legacy Application Manager is no longer available and bookmarks will redirect to the new Application Manager experience.

    A known issue affects the use of bookmarks to access the Legacy Application Manager before Australia patch 1. For details about possible issues with accessing the Legacy Application Manager, see the Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above [KB2804238] article in the Now Support knowledge base.

    A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see Application Manager.

    Legacy Application Manager overview

    Before you can use any ServiceNow application, you must verify that you have entitlement to it, meaning that you have valid licenses to use it. Then, you can install the application and its plugins from the ServiceNow Store.

    What to explore next

    To learn more about using Legacy Application Manager, see Using Legacy Application Manager