Getting apps and trials from the ServiceNow Store

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Getting apps and trials from the ServiceNow Store

    ServiceNow customers must procure applications from the ServiceNow Store when custom terms and conditions apply, a paid license or subscription is required, or provider approval is needed for installation. Application state indicators in the Application Manager help determine if procurement through the Store is necessary before installation.

    Show full answer Show less

    Procurement Methods

    • Get a free application: For apps available at no additional cost but with custom terms or requiring provider approval.
    • Buy a ServiceNow application: Purchase apps provided by ServiceNow through the Store.
    • Buy a partner application: Purchase apps from non-ServiceNow providers via the Store.
    • Get a product: Procure collections of functionalities (products) based on your license terms, often encompassing multiple apps.

    Trials

    Many apps offer a 30-day trial at no cost, allowing installation on non-production instances for evaluation before committing to a purchase for production use. Trial availability is indicated by a "Request 30-day trial" option and a "Trial Available" state indicator in the Application Manager.

    Post-Procurement Actions

    After procurement, apps can be installed, updated, repaired, or uninstalled through the Application Manager.

    Additional Considerations

    • Contact a seller: Customers can reach out to app providers via the ServiceNow Store for questions about the app and procurement process.
    • Version requirements and dependencies: Customers should review version compatibility and technical dependencies as these impact app installation and use.
    • Terms and conditions: Signing required terms and conditions is mandatory; unsigned agreements prevent procurement and installation.

    Learn more about the different procurement flows for apps from the ServiceNow Store.

    Overview of getting apps and trials

    Applications must be procured from the ServiceNow Store if any of the following scenarios apply:
    • The application has custom terms and conditions that must be agreed to.
    • The application requires a paid license or subscription.
    • The application requires the provider's approval to install.

    Application state indicators can help you determine whether an application must be procured from the ServiceNow Store before it can be installed. Any applicable application state indicators are shown as part of application details page in the Application Manager. For more information about application state indicators, see Application state indicators in Application Manager.

    Procure apps for any production or non-production instance in one of the following ways:

    • Get a free application

      Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval.

    • Buy a ServiceNow application

      Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.

    • Buy a partner application

      Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.

    • Get a product

      Procure products from the ServiceNow Store based on the terms of your license. A product is a collection of functionalities, typically including multiple applications, that aims to fulfill a category of business need.

    Many apps provide a 30-day trial at no additional cost. The trial enables you to install the app on your non-production instances to determine whether you want to continue with procurement for production instances.

    If a trial is available for an app, the listing has a Request 30-day trial option in the app listing and the app details page in the Application Manager shows the "Trial Available" state indicator.. For more information about starting an app trial, see Start an application trial from the ServiceNow Store.

    Once an app has been procured, it’s available to install from the Application Manager.

    Additional information