Administer the ServiceNow AI Platform
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Summary of Administer the ServiceNow AI Platform
The ServiceNow AI Platform empowers platform administrators to automate enterprise business processes through a robust application platform as a service. This guide helps administrators get started, configure core features, maintain and monitor platform health, and manage upgrades effectively.
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Getting Started
- Introduction: Learn how the ServiceNow AI Platform operates and explore its core capabilities.
- Admin Center: Access a central hub for platform management, insights, and discovering new applications.
- ServiceNow Store: Browse ready-to-use applications and integrations to accelerate digital transformation.
- Application Manager: Manage installation, updates, and licensing of applications and plugins.
- Setup Hub: Utilize guided workflows for installing and configuring ServiceNow products.
- Subscription Management: Oversee subscriptions and entitlements centrally.
Configure Core Platform Features
Administrators configure global platform settings and application-specific behaviors, including:
- User Administration: Manage users, groups, and roles to control access to AI Platform features.
- Data Management: Work with platform tables and data records, including instance cloning between environments.
- Search Administration: Configure search engines (AI Search or legacy Zing) and enable Contextual Search for context-aware results.
- Time and Currency Settings: Set date/time fields, time zones, and calendars tailored to user needs.
- Translation and Localization: Support global users via language translation and regional localization.
- Integrations: Connect third-party applications into the AI Platform ecosystem.
- Notifications: Manage system emails, notifications, and inbound email responses.
- Service Level Management: Configure SLAs to monitor service requirements and compliance.
Maintain and Monitor Platform Health
- Instance Scan: Detect health issues and misconfigurations within the AI Platform.
- System Events and Scheduled Jobs: Monitor and manage system events to ensure proper processing.
- Performance Monitoring: Use diagnostics to optimize system performance and resolve bottlenecks.
Upgrade Management
Plan and execute platform upgrades using the Upgrade Center or the enhanced Upgrade Console. Monitor upgrade progress and review summary results to maintain platform currency and stability.
As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
Get started
Choose one of these tiles to get started.
Start here to learn about the ServiceNow AI Platform
Learn about the ServiceNow AI Platform and these important applications:
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.
- ServiceNow Store
- Listings of ready-to-use applications, integrations, and products to help you accelerate your digital transformation.
- Application Manager
- One location to install, update, and manage licensed applications and plugins for your instance.
- Setup Hub
- A guided experience to install, configure, and deploy certain ServiceNow products.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure ServiceNow AI Platform core features
Explore core features that affect global ServiceNow AI Platform behavior as well as behavior
in some ServiceNow AI Platform applications.
- User administration
- Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
- ServiceNow AI Platform tables and data
- Learn how to work with ServiceNow AI Platform records in the classic environment.
- Instance Clone
- Copy data and metadata from one ServiceNow instance (source instance) to another ServiceNow instance (target instance).
- Search administration
- Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure date and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the ServiceNow AI Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the ServiceNow AI Platform
- Instance Scan
- Identify ServiceNow AI Platform health issues and incorrectly configured settings.
- System Events and Scheduled Jobs dashboard
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your ServiceNow AI Platform upgrade
- Upgrade Center and Upgrade Console
- Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center or the latest experience, Upgrade Console.