Credentials error

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Troubleshoot a credentials error that occurs while registering a target instance.

    Condition

    The credentials for the target instance are incorrect preventing the target instance from being registered.

    Cause

    Clone requests can’t redirect authentication requests to a single sign-on identity provider. The target instance credentials must exist in the sys_user table as a user record or as part of a Lightweight Directory Access Protocol (LDAP) integration.

    Remedy

    • Provide credentials for the target instance for a user with the admin role.
    • Use a local user account, not an LDAP, or SSO user account.