Upload an app to an on-premise instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Upload an application's encrypted file to your on-premise instance to make it available for installation.

    Before you begin

    Role required: admin

    • The same certificate used when downloading the app must be installed to the instance.
    • For instances that aren't connected to the internet, the system property sn_appclient.app.install.offline must be set to true. If the value is set to false, contact Customer Service and Support and request it be changed to true.

    Procedure

    1. From your ServiceNow AI Platform instance, access the Application Manager by navigating to Admin > Application Manager
    2. Select Upload Offline Application.
    3. Upload the .store file you received when you downloaded the application from the ServiceNow Store.
    4. Locate and select the app from the list on the Available for you page. If you can't find the app, refresh the Application Manager and try again.

    What to do next

    Install the uploaded application through the Application Manager. For more information, see Install an application or plugin.