Using the ServiceNow Store in a regulated environment
Summarize
Summary of Using the ServiceNow Store in a regulated environment
In regulated environments, especially those with strict data security, privacy, and compliance needs, ServiceNow provides isolated federal or regional instances of the ServiceNow Store. These isolated Stores ensure that app procurement aligns with specific regulatory requirements such as data residency and security standards. Not all regulated environments require these isolated instances; some use the commercial ServiceNow Store instead.
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Regulated instances of the ServiceNow AI Platform are hosted in compliant datacenters tailored to meet organizational or governmental regulations. Customers must conduct their own security reviews since apps available in federal or regional Stores are not pre-accredited.
Accessing and Procuring Apps
- Determine the correct Store instance: Use the isolated federal or regional ServiceNow Store if your environment requires it; otherwise, use the commercial Store.
- Requesting trials or free apps: Log in to the appropriate Store instance and follow the same procedures as in the commercial Store for starting trials or obtaining free applications.
- Requesting paid apps: Follow specific steps outlined for regulated environments to request paid applications.
- On-premise customers: Follow dedicated procurement processes to obtain apps or products for on-premise instances.
Installing Applications
- Hosted regulated instances: Use the standard installation processes for applications or plugins within the hosted environment.
- Self-hosted/on-premise instances: Upload applications following on-premise installation procedures.
Additional Important Information
- Isolated Store availability: Verify whether your environment has access to a federal or regional isolated ServiceNow Store to meet security requirements.
- App listing restrictions: Some app listing types are unavailable in isolated Stores to maintain data privacy standards.
- Terms and conditions: Acceptance of terms and conditions is mandatory before procurement or installation; unaccepted terms will block these actions.
Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.
Overview of using the ServiceNow Store in a regulated environment
Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.
Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.
Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.
- Access the correct version of the ServiceNow Store for your environment.
- If your regulated environment has an isolated federal or regional instance of the ServiceNow Store, see Access the ServiceNow Store for a regulated environment.
- If your regulated environment doesn't require an isolated federal or regional instance, use the procurement process for the commercial instead. For information about procuring apps from the commercial ServiceNow Store, refer to Getting apps and trials from the ServiceNow Store.
- Procure an application from an isolated federal or regional instance of the ServiceNow Store.
- To request a 30-day trial, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Start an application trial from the ServiceNow Store.
- To get an application that's available at no additional cost, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Get a free application.
- To request a paid application, see Request a paid app for a regulated environment.
- To complete procurement of an application for an on-premise instance, see Get an app or product as an on-premise customer.
- Install an application in a regulated environment.
- If you have a hosted instance in a regulated environment, see Install an application or plugin.
- If you self-host your instance, see Upload an app to an on-premise instance.
Additional info
- Environments with federal or regional ServiceNow Store instances
Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store.
- Listing types not available in regulated environments
To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store.
- Terms and conditions in the ServiceNow Store
Learn about when terms and conditions must be accepted in the ServiceNow Store. Unaccepted terms and conditions block procurement and installations.