Evaluating version requirements and dependencies

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Evaluating version requirements and dependencies

    When implementing a new app, product, or integration on your ServiceNow AI Platform instance, it is essential to review technical requirements to ensure compatibility and proper functionality. This involves verifying that the app supports your platform release version and checking for any dependencies that must be installed beforehand.

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    Version support

    The ServiceNow Store supports apps compatible with the current platform release and up to two prior releases. For example, if your instance runs the Yokohama release, apps compatible with Yokohama, Xanadu, and Washington DC releases are supported. Apps might only be compatible with specific releases within this range. If your instance uses an unsupported release, upgrading the ServiceNow AI Platform is recommended to access the latest features and compatible apps.

    Checking version compatibility

    Before procuring an app, confirm it is compatible with your instance’s platform release version. The ServiceNow Store listing details provide a Version summary section where you can select your platform release from a drop-down menu to view compatible app versions. Some apps come in multiple versions, each compatible with different major platform releases. Use the app version selector to review release notes and choose the appropriate version for your environment.

    About dependencies

    Dependencies are required apps, integrations, or plugins that an app needs to function correctly. You can view dependencies in the app listing details under the Dependencies section. Dependencies fall into two categories:

    • Application dependencies: These are additional apps or integrations required by the app. Dependencies without additional costs are automatically procured with the app. Paid dependencies must be purchased separately through the ServiceNow Store.
    • System plugin dependencies: These must be activated on your instance prior to app installation and are obtained through your ServiceNow license and version upgrades, not from the ServiceNow Store.

    Application dependencies are marked with symbols indicating their procurement status:

    • Available to install: Already entitled on your instance and ready to install via Application Manager during app installation.
    • Unavailable to install in production: Not entitled and requires manual procurement before installation. Some free dependencies without custom terms or approval requirements are automatically procured.

    Managing unresolved dependencies

    If an app cannot be installed due to unresolved dependencies, verify the app listing on the ServiceNow Store. Dependencies requiring manual procurement are marked with a red "x" icon. Application dependency links lead to their respective Store listings for procurement. Plugin dependencies must be managed through your ServiceNow license and cannot be resolved via the Store.

    Reviewing technical requirements when deciding to implement a new app, product, or integration is necessary to confirm that the software can work correctly in your environment. Verify version compatibility with your ServiceNow AI Platform instance and check dependencies to make sure that an app will be ready to install after procurement.

    Version support

    The ServiceNow Store supports up to two platform releases before the current platform release. For example, if the current platform release is Yokohama, the ServiceNow Store maintains app versions that are compatible with Yokohama, Xanadu, and Washington DC.

    However, it can't be guaranteed that new apps are compatible with any platform releases before the most current one. Available apps might, for example, be compatible with only Yokohama or with only Yokohama and Xanadu.

    If you find that your ServiceNow AI Platform release version is no longer supported in the ServiceNow Store, upgrade your instance to take advantage of recent features and improvements. For more information, see Using ServiceNow AI Platform upgrade tools.

    Checking version compatibility

    The app you want to procure must be compatible with your instance's platform release version. If you can't procure an app, check whether it's compatible with your version.

    Apps on the ServiceNow Store might be compatible with multiple ServiceNow AI Platform releases. Select Version summary from the navigation panel of the listing details or scroll to the version details section to determine platform release compatibility. You can select the platform release version that matches your instance by using the platform release drop-down menu.

    Figure 1. Platform release compatibility in an app listing details
    Version details of an app listing details page, showing the options available in the platform release drop-down menu.

    Some apps and integrations are available in more than one version. Each of these versions might be compatible with a different major platform release. Use the app version drop-down menu to view release notes and decide which version is right for your instance.

    Figure 2. Accessing other app versions in app listing details
    Version details of an app listing details page, showing the options available in the app version drop-down menu.

    About dependencies

    Dependencies are the additional apps, integrations, and plugins that an app might require to work correctly. Select Dependencies from the navigation panel of the listing details or scroll to the version details section to view an app's dependencies.

    Any app on the ServiceNow Store might have application dependencies or system plugin dependencies.

    Application dependencies
    Include apps and integrations that are required for the app you want to procure. App dependencies that don't require an additional purchase are procured automatically. Paid app dependencies can be purchased through the ServiceNow Store
    System plugin dependencies
    Must be activated on your instance before an app can be installed and can’t be obtained from the ServiceNow Store. Instead, plugins must be obtained through your ServiceNow license and version upgrades. For more information about plugins, see ServiceNow plugins.
    Each application dependency is listed with a symbol. The symbol indicates a category that describes how you can acquire the app dependency. App dependencies use the following categories.
    Note:
    You must be logged in to the ServiceNow Store to see the app dependency categories.
    Table 1. App dependency symbols
    Symbol Category Description
    Green check icon Application is available to install or update This dependency is already entitled on your instance and is available to install through the Application Manager when you install the app that requires it.

    For more information about the Application Manager, see Application Manager.
    Red X icon Unavailable to install application in production

    This app isn’t already entitled on your instance, and must be procured before it or the app that requires it can be installed.

    If this app requires purchase, procure it through its ServiceNow Store listing details, or contact you ServiceNow account manager to initiate procurement.

    If this app is available at no additional cost, it's automatically procured with the app that requires it in the following situations:
    • If the app doesn't have custom terms and conditions
    • If the app doesn't require approval from the provider

    Unresolved dependencies in procured apps

    If you procured an app but it still can't be installed through the Application Manager, you might have unresolved dependencies. You can verify whether there are unresolved dependencies by logging in to the ServiceNow Store and returning to the app listing details. If an application dependency must be procured manually, a red x icon (Red X icon) indicates that the app is unavailable to install in production.

    The list of application dependencies contains links that direct you to the ServiceNow Store listing details for each app dependency. From the listing details, you can manually procure the required app.

    Plugin dependencies can't be resolved from the ServiceNow Store. For more information about managing plugins, see ServiceNow plugins.