Request the External Content for AI Search plugin

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request activation of the External Content for AI Search plugin (com.glide.ais.external_content) to enable indexing of searchable content and metadata from records in external data sources.

    Before you begin

    You must purchase a paid subscription before requesting activation of the plugin. For details on purchasing a paid subscription for a plugin, see ServiceNow plugins.

    Role required: admin

    About this task

    You can't activate the External Content for AI Search plugin from your instance or the ServiceNow Store. Use this procedure to submit a Now Support request for activation of the plugin for your instance.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.