Components installed with Now Assist in AI Search

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Components Installed with Now Assist in AI Search

    The Now Assist in AI Search application adds essential system components, including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates, to enhance search capabilities in ServiceNow.

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    Key Features

    • Scheduled Jobs: Key jobs include updating the semantic cache and purging old entries. The update job populates the second-level cache with frequently searched queries, while the purge job removes unpinned entries not used in the past week.
    • Entity View Action Mapper (EVAM) Configurations: Configurations are provided for various applications, including global search, content taxonomy, and virtual agents, allowing tailored settings for Now Assist Q&A Genius Results.
    • EVAM Templates: Templates specify the component, field-mapping, and action-mapping settings for the Q&A Genius Results in different contexts, such as global search, Service Portal, and Virtual Agent.

    Key Outcomes

    By utilizing these components, ServiceNow customers can optimize their AI search functionalities, ensuring relevant results are readily available while managing cache efficiently. Customers can access the complete list of installed components through the application package name "Now Assist in AI Search." This ensures easy navigation and configuration within the ServiceNow platform.

    The Now Assist in AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.

    Scheduled jobs installed with Now Assist in AI Search

    Scheduled job Description
    Update Semantic Cache
    • Populate the second-level Now Assist Q&A Genius Results cache with results for the most frequently submitted queries found in the Search Event [sys_search_event] search signal table. For more information on this table, see Search signal tables.
    • Purge all unpinned entries in the Now Assist Q&A Genius Results second-level cache that have not been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see Pin cached answers for Now Assist Q&A Genius Results.

    Entity View Action Mapper (EVAM) configurations installed with Now Assist in AI Search

    Configuration Description
    AI Search Global - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in a search application.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Taxonomy - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Content Taxonomy.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Virtual Agent - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with Now Assist in AI Search

    Template Description
    AI Search Global - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Service Portal.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Virtual Agent - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with Now Assist in AI Search

    To view the complete list of components installed with Now Assist in AI Search, follow the steps in Find components installed with an application. The application's package name is Now Assist in AI Search.