---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Components installed with ServiceNow Otto for AI Search

# Components installed with ServiceNow Otto for AI Search {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow® Otto for AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.

## Scheduled jobs installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_hfp_p3g_jzb}

{#components-now-assist-ais__table_ifp_p3g_jzb__entry__2}

| Scheduled job | Description |
|-|-|
| Update Semantic Cache | * Populate the second-level Q\&A Genius Results cache with results for the most frequently submitted queries found in the Search Event \[sys_search_event\] search signal table. For more information on this table, see [Search signal tables](https://www.servicenow.com/docs/Kgh8~JwEUz1Jt8oLl9URwA "Search uses tables to store details from user searches, search refinements, and interactions with search results. These details are called search signals. Data from the search signal tables helps improve the relevancy of search results in your system."). * Purge all unpinned entries in the Q\&A Genius Results second-level cache that haven't been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see [Pin cached answers for Knowledge base articles Genius Results](https://www.servicenow.com/docs/QKvJu22NwjeAVdv8eQ7aow#pin-cache-now-assist-q-a-gr "Improve performance for Knowledge base articles Genius Results by pinning frequently used answers in the second-level cache. Pinning an answer exempts it from the cache's purge mechanism."). {#components-now-assist-ais__ul_o5s_hxx_hzb} |
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{#components-now-assist-ais__table_ifp_p3g_jzb}

## Entity View Action Mapper (EVAM) configurations installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_qnf_j3f_zwb}

{#components-now-assist-ais__table_rnf_j3f_zwb__entry__2}

| Configuration | Description |
|-|-|
| AI Search Global - Q\&A Genius Result | Contains the view configuration settings for the Q\&A Genius Result configuration in AI Search for Next Experience global search. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_tdm_5zv_mxb} |
| Q\&A Genius Result | Contains the view configuration settings for the Q\&A Genius Result configuration in a search application. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_snf_j3f_zwb} |
| Taxonomy - Q\&A Genius Result | Contains the view configuration settings for the Q\&A Genius Result configuration in Content Taxonomy. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_e51_lfk_fzb} |
| Virtual Agent - Q\&A Genius Result | Contains the view configuration settings for the Q\&A Genius Result configuration in Virtual Agent. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations {#components-now-assist-ais__ul_hkg_kyn_2xb} |
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{#components-now-assist-ais__table_rnf_j3f_zwb}

## Entity View Action Mapper (EVAM) templates installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_dlk_qhf_zwb}

{#components-now-assist-ais__table_by1_shf_zwb__entry__2}

| Template | Description |
|-|-|
| AI Search Global - Q\&A Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Q\&A Genius Result configuration in AI Search for Next Experience global search. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_s5f_wyn_2xb} |
| Q\&A Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Q\&A Genius Result configuration in Service Portal. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_cy1_shf_zwb} |
| Virtual Agent - Q\&A Genius Result Template | Contains the component, static value, field-mapping, and action-mapping settings for the Q\&A Genius Result configuration in Virtual Agent. * Application scope: ServiceNow Otto for AI Search * Location: AllEntity View Action Mapper (EVAM)View DefinitionsView Templates {#components-now-assist-ais__ul_ctx_yyn_2xb} |
[ ]

{#components-now-assist-ais__table_by1_shf_zwb}

## List of all components installed with ServiceNow Otto for AI Search {#components-now-assist-ais__section_w3b_nkl_qtb}

To view the complete list of components installed with ServiceNow Otto for AI Search, follow the steps in [Find components installed with an application](https://www.servicenow.com/docs/50dNxjOPgnPmCRgKnnFVKw "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table."). The application's package name is ServiceNow Otto for AI Search.

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