---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Allocate subscriptions

# Allocate subscriptions in Subscription Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Give users entitlement to ServiceNow products by allocating subscriptions in Subscription Management.

## Before you begin

Role required: usage_admin, sn_sub_man.admin, or admin

## About this task

To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions is unavailable if you have never used it. Automatic allocation of user-based subscriptions is based on user and group roles.

If you have manually allocated user-based subscriptions before, you can still make manual allocations.

## Procedure

1. Navigate to Subscription Management in one of the following ways.
   * Navigate to AdminSubscription Management.
   * Navigate to AllSubscription ManagementSubscription Management.
   {#allocate-subscriptions-v2__choices_l4z_tg3_myb}
2. Select a product with subscriptions that you want to allocate.
3. Allocate subscriptions by adding recommended groups based on role type.
   1. On the details page, select Add groups.
   2. Select the check box next to one or more groups.  
      The User group includes all user accounts in the `sys_user` table. The Active user group excludes users who haven't logged in to the instance in the last 365 days, users assigned Web service access only, or users with an empty User ID.
   3. Select Add groups.
   {#allocate-subscriptions-v2__substeps_iyp_l1z_hdc}

## Result

All group members are allocated subscriptions, giving each member entitlement to use the product. Subscribed users are updated
during a daily scheduled job, so it might take up to a day for the changed to be reflected in Subscription Management.
If you can't manually allocate user-based subscriptions despite having manually allocated them in the past, see [Missing subscribed groups and users tabs in subscription management \[KB2974856\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2974856)

*[\>]: and then