Exploring Application Manager

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Exploring Application Manager

    Application Manager is a tool designed for ServiceNow AI Platform administrators to efficiently install, update, manage, and repair licensed applications and plugins on their instances. Accessible viaAdmin > Application Manager, it centralizes the management of applications within your ServiceNow environment.

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    Key Features

    • Install Applications and Plugins: Admins can install any applications or plugins included in their license or procured from the ServiceNow Store.
    • Update Applications and Plugins: Keep your instance up-to-date with the latest features by updating installed applications and plugins as new versions become available.
    • Repair Applications and Plugins: Restore applications or plugins to their original state if they become corrupted or are accidentally modified.
    • Uninstall Applications: Some installed applications can be uninstalled through Application Manager, although not all support removal.
    • View and Filter Applications, Products, and Plugins: Administrators can browse all available and licensed applications, products, and plugins, including those not yet licensed.
    • Access Detailed Technical Information: For each application or plugin, view descriptions, dependencies, system requirements, and available management options such as update, uninstall, or repair.
    • Activity Log Overview: Monitor recent and upcoming Application Manager activities, including installations, updates, scheduled jobs, and errors.

    Key Outcomes

    • Administrators gain centralized control over application lifecycle management, ensuring the instance runs the latest and most secure versions of applications and plugins.
    • Improved operational stability by repairing damaged applications quickly without requiring manual intervention.
    • Visibility into all applications and plugins, licensed or unlicensed, facilitates better planning and compliance management.
    • Streamlined processes reduce downtime and administrative overhead related to application management.

    Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.

    Application Manager overview

    ServiceNow AI Platform administrators can access the Application Manager by navigating to Admin > Application Manager.

    Application Manager users

    Table 1. Users
    User Description
    Instance admin Install, update, uninstall, and repair applications and plugins for their instances as needed.

    Application Manager workflow

    1. Install applications and plugins with the Application Manager. You can install applications and plugins that are included in your license, or install applications that have been procured from the ServiceNow Store.
    2. Update applications and plugins as new versions become available to get the latest features.
    3. If you no longer need an installed application, you can sometimes uninstall it using the Application Manager. Not all applications can be uninstalled.
    4. If an application or plugin has been corrupted or accidentally changed, you can use the Application Manager to repair it.

    Application Manager benefits

    Table 2. Application Manager benefits
    Benefit Feature Users
    Install any application or plugin included in your license, or any application obtained through the ServiceNow Store. Install applications and plugins Administrators
    Update installed applications and plugins to get access to the latest features. Update applications and plugins Administrators
    Repair applications and plugins to return them to their original state if accidental changes occur. Repair applications and plugins Administrators
    View and filter all applications, products, and plugins . This includes applications, products, and plugins that haven't been licensed yet. View applications, products, and plugins Administrators
    Review a list of all installed applications and plugins that can be updated to a newer version and complete the update process. View applications and plugins with available updates Administrators
    View a list of all applications and plugins that have been installed on your ServiceNow AI Platform instance. Select an application or plugin from the list to display its description and technical details. View all installed applications and plugins Administrators
    View the description and technical details ofan application or plugin. Technical details include dependencies and system requirements. Any options to update, uninstall, or repair the application or plugin are also included. View technical details of applications and plugins Administrators
    Access an overview of recent and upcoming Application Manager activity, including installations, updates, scheduled jobs, and errors. View the Activity log Administrators

    What to explore next

    To learn more about configuring and using Application Manager, see: