---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email properties

# Email properties {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Email Properties page is where you can configure settings for inbound and outbound
email.  
Email properties are available from either of these modules:

* System MailboxesEmail Properties
* System PropertiesEmail Properties
{#c_EmailProperties__ul_rzf_jwq_bt}

Email accounts are configured in the System MailboxesAdministrationEmail Accounts module. For more information and instructions, see [Create an email account](https://www.servicenow.com/docs/YRcRFOSUJxRtgvq5356UnQ "You can create email accounts in addition to the accounts provisioned for you.").

Email diagnostics are available from the System MailboxesEmail Diagnostics module.  
Note:  
To learn more about the security properties that affect email processing, see SMTP authentication (deprecated) in Instance Security Hardening Settings.
* **[Outbound email configuration](https://www.servicenow.com/docs/bv0fJhcFJU0KUWWDeL7slw)**   
  The Outbound Email Configuration section of the Email Properties page contains properties for sending email.
* **[Inbound email configuration](https://www.servicenow.com/docs/mr3~FBJbBs91HBS6zyeFpQ)**   
  The Inbound Email Configuration section of the Email Properties page contains properties to control inbound email.
* **[Email image filtering properties](https://www.servicenow.com/docs/KXCopoKrZ5VKYphR~pH9RQ)**   
  Use email image filtering properties to control how inbound email images attach to a target record.
* **[Email digest properties](https://www.servicenow.com/docs/OvE8qHhEICqOxAEWxafTyA)**   
  Several properties are available to manage digest intervals for email digests.
* **[Advanced email properties](https://www.servicenow.com/docs/uITBeOSeftmhjmhSe~uW2Q)**   
  Use advanced email properties to fine-tune the way your instance sends or receives email.

*[\>]: and then