--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Microsoft SCCM integration # Microsoft SCCM integration {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft SCCM integration The Microsoft SCCM integration with ServiceNow enables a one-way import of SCCM data into the ServiceNow Configuration Management Database (CMDB). It uses scheduled imports via a JDBC connection through the MID Server to synchronize relevant SCCM data from an SQL Server database to ServiceNow CMDB tables. This ensures the CMDB stays updated with authoritative data from SCCM without writing back to the SCCM database. Show full answer Show less ## Supported Versions and Migration The legacy Microsoft SCCM plugin is deprecated and no longer supported for new activations. ServiceNow recommends migrating to the Service Graph connector for Microsoft SCCM, which supports SCCM versions 2007, 2012 v2, and 2016 (including SCCM versions 1606, 1906, 1910, and 2002). New ServiceNow instances require supported SCCM versions. ## Service Graph Connector Advantages * Compliance with the Common Service Data Model (CSDM) * Use of the Identification and Reconciliation Engine (IRE) to avoid duplicates * Support for removed software and delta detection * IntegrationHub ETL (2.2.1) for easier data mapping and customization * Higher data processing performance ## Available Modules * **Setup:** Configure data sources, database server, and MID Server settings. * **Scheduled Import:** Schedule or run data imports immediately. * **Data Sources:** Manage pre-configured external CMDB data sources. * **Progress:** Monitor import progress logs. * **Transform History:** Review transformation logs from imports. * **CI Identification:** Configure identifiers for matching SCCM data to CMDB records. * **Import Set Data:** View tables storing imported SCCM data. * **Web Services:** Manage web services for transform map customization. ## Asset Intelligence Feature Asset Intelligence in SCCM filters, normalizes, and cleans software records by populating a separate normalized software data table. Enabling and targeting this table during import results in cleaner software data in the CMDB. To use this, activate the SCCM Asset Intelligence scheduled imports in both ServiceNow and the SCCM database. ## Activation and Configuration Activating a supported Microsoft SCCM plugin requires administrator rights and depends on the Integration - JDBC and CI Identification plugins, which activate automatically. Configuring the integration involves setting up the JDBC data source connection and scheduling imports through the MID Server. ## Best Practices * Activate either Asset Intelligence or non-Asset Intelligence scheduled imports to prevent duplicate software records. * Upgrade to the latest supported SCCM plugin versions to leverage new features and enhancements. The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB). Scheduled imports bring relevant SCCM data into the ServiceNow instance from an SQL Server database and map it to tables in the CMDB. You can configure either a full or incremental data import. The import is achieved using a JDBC connection via the MID Server. The integration keeps the ServiceNow CMDB synchronized with the SCCM SQLServer database, so that only relevant data is imported from the SCCM database to the CMDB. The SCCM database is considered an authoritative source and is not written to. ## Supported versions {#c_MicrosoftSCCMIntegration__section_p1r_gkb_j1b} The Microsoft SCCM legacy plugin is deprecated and no longer supported or available for new activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. Recommendation for all customers to migrate to the new [Service Graph connector for Microsoft SCCM](https://www.servicenow.com/docs/access?context=cmdb-integration-sccm&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). These are the plugins for the currently supported SCCM versions, all of which support Asset Intelligence and Incremental Software Reconciliation: * Microsoft SCCM 2007 * Microsoft SCCM 2012 v2 * Microsoft SCCM 2016 {#c_MicrosoftSCCMIntegration__ul_jqp_y4g_j1b} Note: If you upgrade your instance to a version of the Now Platform that does not provide support for your version of SCCM, you can continue to use that version. However, all new instances require the use of a supported SCCM version. The Integration - Microsoft SCCM 2016 (com.snc.integration.sccm2016) plugin is compatible with SCCM versions 1606, 1906, 1910, and 2002. ## Service Graph connector for Microsoft SCCM {#c_MicrosoftSCCMIntegration__id_vq5_zgr_l4b} To import SCCM data into the CMDB, you can use the [Service Graph connector for Microsoft SCCM](https://www.servicenow.com/docs/access?context=cmdb-integration-sccm&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) instead of using the legacy SCCM connector. Using the Service Graph SCCM connector provides these advantages: * Adherence to the [Common Service Data Model (CSDM)](https://www.servicenow.com/docs/access?context=csdm-landing-page&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) data model. * Use of [Identification and Reconciliation engine (IRE)](https://www.servicenow.com/docs/access?context=ire&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) to avoid duplicate records. * Support for removed software detection and delta detection. * Use of the [IntegrationHub ETL (2.2.1)](https://www.servicenow.com/docs/access?context=integrationhub-etl&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) which allows for easy data mapping and customizations. * Higher performance during data processing. {#c_MicrosoftSCCMIntegration__ul_z1p_t13_r4b} For information on how to update from using the Microsoft SCCM connector plugin to using the Service Graph connector for Microsoft SCCM, see [Update Microsoft SCCM 2016 plugin for Service Graph connector for Microsoft SCCM](https://www.servicenow.com/docs/access?context=cmdb-integration-sccm&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). ## Available modules {#c_MicrosoftSCCMIntegration__section_ykm_sxb_j1b} * Setup: * Configure the data sources. * Specify database server settings and the MID Server. * Test the configuration. {#c_MicrosoftSCCMIntegration__ul_ojv_g5b_np} * Scheduled Import: Schedule the import or execute the import immediately. * Data Sources: A list of the pre-configured data sources defining the external CMDB database. * Progress: The progress log for scheduled imports. * Transform History: A log of transformations performed by scheduled imports. * CI Identification: Identifiers used by SCCM to match import set data with the CMDB. * Import Set Data: Tables that store imported SCCM data. * Web Services: List of web services used to add or remove fields in the transform maps. {#c_MicrosoftSCCMIntegration__ul_rj2_f5b_np} ## Asset intelligence {#c_MicrosoftSCCMIntegration__section_gqx_gkb_j1b} Asset Intelligence is an SCCM feature that can filter, normalize and clean up software records. When enabled, it populates normalized software data in a separate table within the SCCM database. You can target this separate table instead of the raw software data table. When you import software records into the CMDB with this feature enabled, you get a cleaner set of software data. To use this feature, you must [Activate SCCM Asset Intelligence scheduled imports](https://www.servicenow.com/docs/Ke8KDnTJwnWi9huqGLNrug "To prevent duplicate software imports, activate either the Asset Intelligence (AI) or the non-AI scheduled import.") in the target ServiceNow instance, as well as in the source SCCM database. * **[Activate a supported Microsoft SCCM plugin](https://www.servicenow.com/docs/h2KW9O7DAzaSgXOcfpg1qA)** The SCCM plugins can be activated by an administrator and requires the Integration - JDBC and CI Identification plugins. These dependent plugins are activated automatically with SCCM activation. * **[SCCM data import process and source tables](https://www.servicenow.com/docs/VMwkwePdt~sO1n8mtu7z~Q)** The Microsoft SCCM versions supported in the ServiceNow® platform offer identical features and the same imported data. * **[Configure the SCCM integration and schedule an import](https://www.servicenow.com/docs/UKucL3C1veAQkcpwsseb0A)** Importing data from Microsoft SCCM requires a connection to the SCCM database via a JDBC data source and a schedule that tells the MID Server when to fetch the data. * **[Activate SCCM Asset Intelligence scheduled imports](https://www.servicenow.com/docs/Ke8KDnTJwnWi9huqGLNrug)** To prevent duplicate software imports, activate either the Asset Intelligence (AI) or the non-AI scheduled import. * **[Upgrade the SCCM integration version](https://www.servicenow.com/docs/UjsDt3bM1gi3mO1v4ev_6A)** If you're using an earlier version of an System Center Configuration Manager(SCCM) plugin, you can switch over to a later version to take advantage of new features.