---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Status of bounced email addresses

# Check the status of bounced email addresses {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Choose the email address record that you want to modify, and update the state field as needed.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem LogsBounce Email Addresses.
2. From the state of the mail address, select the state and choose the desired state to block or unblock the email address  
   Important:  
   Before modifying the status, address the reason for the failure of that particular email address.
3. Select the confirm icon () to confirm the status.

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