Define contextual search for record producer

Define a record producer to trigger a search based on the text that you enter in a variable field. Search results appear at the bottom of the record producer form.

Before you begin

Role required: admin

About this task

The base system Create New Incident record producer is configured to use contextual search. If you have customized this record producer, you can configure contextual search to link to a specific field on your record producer.

Note:

Only one variable within a record producer can use contextual search.

Procedure

1. Navigate to All > Contextual Search > Record Producer Configuration.
2. Select New.
3. On the form, fill in the fields.

   Figure 1. Record producer configuration form

   

   Table 1. Record producer configuration form

   Field	Description
   Record producer	Unique name of the record producer where you want to add the contextual search.
   Search context	Name of the search context to use.
   Search variable	Variable within the selected record producer that uses the contextual search.
   Title	Title for the search results area that appears in the form.
   Active	Option to activate the record producer configuration.
   Limit	Maximum number of search results returned.
   Results per page	Number of search results to display per page.
   Allow expand/collapse	Option to allow expanding or collapsing the search results in the form.

4. Select Submit.