---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Domain separation

# Domain separation and Subscription Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Domain separation is supported for Subscription Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic\* {#domain-separation-subscription-mgmt__section_r4f_ktc_v2c}

The
support level is Basic but has some exceptions or special conditions.{#domain-separation-subscription-mgmt__p_nsc_nfg_h1c}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider (SP) use cases.
* The user interface, cache keys, reporting, rollups, and aggregations all use the domain at production run time.
* The owner of the instance must be able to set up the application to function across multiple tenants.
{#domain-separation-subscription-mgmt__ul_msq_t2x_zkb}

Sample use case: When an SP uses chat to respond to a tenant-customer's message, the client
must be able to see the SP's response.{#domain-separation-subscription-mgmt__p_psc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=brazil&pubname=brazil-platform-security&ft:locale=en-US).{#domain-separation-subscription-mgmt__p_qsc_nfg_h1c}

## Overview of domain separation in Subscription Management {#domain-separation-subscription-mgmt__section_lwq_ktc_v2c}

Subscription Management enables you to manage your subscriptions and monitor subscription usage on your instances. Domain separation is enabled for user-based subscriptions and for monitoring Now Assist usage.  
Note:  
This feature is only available in domain-separated instances. This feature isn't visible in instances without domain separation.

## How domain separation works for user-based subscriptions in Subscription Management {#domain-separation-subscription-mgmt__section_mwq_ktc_v2c}

In domain-separated instances, Subscription Management provides information about the domain of each user that has been allocated a user-based subscription.

Users in the SP domain can view the domains that each of their tenant users is a part of from the Subscribed users tab of subscription details. The Domain column shows the domain
hierarchy of all child and grandchild domains and enables you to filter subscribed users by domain.

Users in tenant domains can only view subscription allocations from the global domain and domains that their organization manages. Users in tenant domains can't see user subscription allocations from parent or sibling domains.  
Note:  
User records created before domain separation is activated are in the global scope until manually assigned a domain. Subscription allocations to global users are visible in all domains.

The Allocation Summary section in the subscription details displays information based on the total number of subscription allocations available across all domains. Administrators can use this information to help
avoid over-allocating user subscriptions in tenant domains.

If you make allocation changes that aren't reflected in the Allocation Summary or Allocation History, clear the cache.

## Monitoring Now Assist usage by domain {#domain-separation-subscription-mgmt__section_zqk_k4k_4fc}

In domain-separated instances with Now Assist, Subscription Management provides information about assist usage by domain.

Users in the SP domain can view assist usage by domain by navigating to AdminSubscription ManagementSubscriptionsAccount level entitlementsNowAssist usage and reviewing the current instance details.

Users in tenant domains can only view their own Now Assist usage. Users in tenant domains can't see the number of assists used in parent or sibling domains.
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=brazil&pubname=brazil-platform-security&ft:locale=en-US)

*[\>]: and then