--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Email digests # Email digests {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Email digests Email digests in ServiceNow consolidate multiple email notifications related to selected notifications and their target records into a single email sent over a specified time interval. This feature helps reduce notification volume when frequent updates occur within a short period. Email digests apply only to email notifications and are not supported for SMS, push notifications, or activity streams. Show full answer Show less The Email digest plugin is enabled by default in new and upgraded instances that use the Core UI interface, as it requires user notification preferences to be set. Admins configure which notifications are eligible for digests, set digest content, and define digest intervals such as hourly or daily. Users enable digests and select their preferred interval per notification in their notification preferences. ## How email digests work * The system stores digest configurations in the Notifications table. * Notification content is temporarily stored per user in digest part tables. * An email digest job runs every 15 minutes to check if digests are ready to send based on intervals. * The digest interval starts when the first notification triggers and ends after the set length (e.g., one hour). * After the interval ends, the system sends a single summary email digest to the user. ## Setup and configuration ### For administrators * Review and customize base system digest intervals, which include defaults like one hour, four hours, one day, and one week. * Select and configure email notifications suitable for digest delivery by considering notification urgency and user preferences. * Create or modify email digest intervals to match organizational needs. * Use the Notification form to create or update digest content or disable digest options for specific notifications. ### For users * Enable email digests for eligible notifications in their notification preferences under the Notifications tab. * Select the desired digest interval to control how frequently digest emails are received. ## Practical benefits for ServiceNow customers * Reduce email overload by receiving summarized notifications instead of multiple individual emails. * Customize digest intervals to fit business needs and urgency levels. * Improve user experience by controlling notification volume and timing. ## Additional considerations Email digests apply separately to each target record; notifications for different records are not combined into one digest email. The feature integrates with Core UI and user notification preferences, so ensure your instance uses Core UI to leverage email digests effectively. An email digest is a single email that summarizes the activity for a selected notification and its target records during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated records occur within a short time period. Figure 1. Example email digest Note: Email digests apply to email notifications only and are not supported for SMS messages, push notifications, and activity streams. ## How email digests work {#email-digests__section_vrd_bqc_v1b} In new and upgraded instances, the Email digest (com.glide.email_digest) plugin is activated by default. Your instance must use the Core UI interface, since the email digest feature involves setting [user notification preferences](https://www.servicenow.com/docs/7mO7cuDwXKjtUlLIDydRsg "You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window."). Admins determine which notifications can be delivered in an email digest and configure the digest content for those notifications. They also set the intervals for digests. An interval is the length of time that notifications are collected for the digest, such as daily or hourly. Users enable the digest and select the digest interval for a specific notification in their notification preferences. The system accumulates the notifications that normally would be sent during the specified interval and summarizes them in the email digest. When processing an email digest, the system: * Stores the digest configuration for the notification in the Notifications \[sysevent_email_action\] table. * Temporarily stores the notification content accumulated for a user in the Email Digest Parts \[sys_email_digest_part\] table and the Email Digest Part Users \[sys_email_digest_part_user\] table. * Runs an email digest job every 15 minutes to check when a digest is ready to be sent to a user. The system uses the digest interval to determine when the digest is ready to be sent. The digest interval begins when the first notification is triggered for the user and stops at the end of the interval time. * Sends the email digest to the user soon after the selected digest interval ends.For example, if a user selects an hourly digest interval and the first notification is triggered at 08:15, the interval starts at 08:15. When the digest interval ends, the system generates the email digest approximately one hour later, at about 09:15 or shortly after, depending on when the email digest job ran. {#email-digests__ul_jdd_rwc_v1b} ## Set up email digests {#email-digests__section_b33_gyc_v1b} What to do --- admins : 1. Review the base system digest intervals and if needed, [create or modify intervals](https://www.servicenow.com/docs/rByJ00LjIHKDceFEO8urtw "Admins can create or modify the email digest intervals (length of time) during which activity for a selected notification is accumulated in an email digest. Users select a digest interval when they enable an email digest in their notification preferences."). The base system digest intervals are one day (24 hours), one hour, every four hours, and seven days (weekly). 2. Determine the email notifications that can be delivered in a digest and [configure the email digest content](https://www.servicenow.com/docs/Hpgu1i2N~Utv7prvz2PswQ "Use the Notification form to create or modify the content of an email digest for a notification. You can also disable the email digest for a notification so that it isn’t available in the notification preferences of your users.") for those notifications. When determining which notifications are appropriate for an email digest, consider the notification content and intervals that your users can select. For example, digests that can be generated weekly might be better suited for notifications that are non-urgent. {#email-digests__ol_klk_nyc_v1b} What to do --- all users : For a notification that can be delivered in an email digest, [enable the email digest in your notification preferences](https://www.servicenow.com/docs/jm4iJB_h_8yRJN4A7ytX3w "Reduce the number of notifications you receive for a selected target record during a specified time interval by enabling an email digest. The digest is a single email that collects individual notifications for a targeted record generated during the specified interval. The email digest of two different target records will not be clubbed in a single email.") (Notifications tab in the System Settings window). You also specify the interval time that the notifications are accumulated. Next step : If you are an admin, begin the digest setup process by reviewing the base system email digest intervals and [create or modify the intervals](https://www.servicenow.com/docs/rByJ00LjIHKDceFEO8urtw "Admins can create or modify the email digest intervals (length of time) during which activity for a selected notification is accumulated in an email digest. Users select a digest interval when they enable an email digest in their notification preferences."). * **[Create or modify email digest intervals](https://www.servicenow.com/docs/rByJ00LjIHKDceFEO8urtw)** Admins can create or modify the email digest intervals (length of time) during which activity for a selected notification is accumulated in an email digest. Users select a digest interval when they enable an email digest in their notification preferences. * **[Configure email digests](https://www.servicenow.com/docs/Hpgu1i2N~Utv7prvz2PswQ)** Use the Notification form to create or modify the content of an email digest for a notification. You can also disable the email digest for a notification so that it isn't available in the notification preferences of your users. * **[Enable email digest in Next Experience](https://www.servicenow.com/docs/kZi5KlxA1IVmCY7ZN6UUvw)** Reduce the number of email notifications you receive by enabling email digest notifications. An email digest is a single email that summarizes the activity for a selected notification and its target record during a specified time interval. * **[Enable an email digest in Core UI](https://www.servicenow.com/docs/jm4iJB_h_8yRJN4A7ytX3w)** Reduce the number of notifications you receive for a selected target record during a specified time interval by enabling an email digest. The digest is a single email that collects individual notifications for a targeted record generated during the specified interval. The email digest of two different target records will not be clubbed in a single email. **Related concepts** * [Email notifications dashboard](https://www.servicenow.com/docs/x50Zw_2e3K2br8L_12VN_Q "The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users.") * [Email diagnostics dashboard](https://www.servicenow.com/docs/apKiI5R1ebO16XfsFK3hvA "The email diagnostics dashboards provide visibility in to email delivery metrics that can help in improving the email health by identifying errors and areas that need deeper investigation.") * [Email templates](https://www.servicenow.com/docs/fiQyXY7j1pUKcWTEoofD1w "Email templates enable administrators to create reusable content for the subject line and message body of email notifications.") * [Email layouts](https://www.servicenow.com/docs/XAqsDRg3VSEOt3hzFTpeRA "Create reusable content for the message body of email templates.") * [Email retention](https://www.servicenow.com/docs/c96uQjAOc37nMvRH2xP93Q "You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.") * [Watermarks on notification emails](https://www.servicenow.com/docs/TVju~bKzJxsHy1VKG1OKfA "By default, a unique watermark label will be generated at the bottom of each notification email to allow matching incoming email to existing records.") * [Domain separation and Notifications](https://www.servicenow.com/docs/xc7QJls83tKeJIX2nCmZsg "Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Email FAQs and troubleshooting notification emails](https://www.servicenow.com/docs/ZnbQwt2vL9ax_geyUAjwig "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.") **Related tasks** * [Create notification categories](https://www.servicenow.com/docs/owq1NYvQjB1PSFpkv3hF_A "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.") * [Create an email notification](https://www.servicenow.com/docs/EfGiZdgVdKwVxf0BGKkAnA "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.") * [Parse an email thread](https://www.servicenow.com/docs/vqC7ubTHwvR3k8TdRfKpzA "When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.")