---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable push notifications for logged-out users

# Enable push notifications for logged-out users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable push notifications for users when they're logged out to deliver timely critical updates.

## Before you begin

Important:  
Avoid including sensitive information or actionable notifications in push notifications sent to logged-out users.

Role required: admin

## Procedure

1. Install the Send Push Notifications to logged-out users (com.glide.push.logged_out.users) plugin.  
   This is a maint-only plugin. Request the plugin through the Now Support Service Catalog.
   1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
   2. Select Request plugin.
   3. On the form, fill in the fields.  
      {#enable-notifications-logged-out-users__table_h5k_mmr_m3c__entry__2}

      | Field | Description |
      |-|-|
      | What is your target instance | The instance that you want to activate the plugin on. |
      | Plugin Name | The value should be set to <kbd class="ph userinput">Send Push Notifications to logged-out users (com.glide.push.logged_out.users)</kbd>. |
      | Select Maintenance Date and Time | The date and time to activate the plugin. |
      [Table 1. Activate Plugin request form]

      {#enable-notifications-logged-out-users__table_h5k_mmr_m3c}
   4. Select Submit.  
      After the Now Support maintenance window closes, the plugin will be installed on your instance.
   5. **Optional:** Confirm the installation by viewing the applications listed in the Installed tab in the Application Manager.
   {#enable-notifications-logged-out-users__substeps_vc2_jmr_m3c}
2. Navigate to AllSystem NotificationPushPush Notifications.
3. From the list of notifications, select the notification that you want to enable for logged-out users.
4. In the form, select the Push to inactive users check box.  
   If the Push to inactive users check box is not visible, configure the form layout. For more information, see [Configuring the form layout](https://www.servicenow.com/docs/D_CdjrqbOkxMfkBCnohR9A#configure-form-layout "Administrators or users with the personalize_form role can configure the form and related list layout.").
5. Select Update.
6. **Optional:** Configure the number of days users can receive notifications after they log out.
   1. Navigate to All and enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
   2. Select New.
   3. On the form, fill in the fields.  
      {#enable-notifications-logged-out-users__table_zyt_1dq_m3c__entry__2}

      | Field | Value |
      |-|-|
      | Name | <kbd class="ph userinput">com.glide.push.logged_out.users.threshold_time.days</kbd> |
      | Type | String |
      | Value | The number of days up to which you want users to receive notifications after they log out. The default value of this property is 10. |
      [Table 2. System Property form]

      {#enable-notifications-logged-out-users__table_zyt_1dq_m3c}
   4. Select Submit.
   {#enable-notifications-logged-out-users__substeps_vgh_5wp_m3c}
{#enable-notifications-logged-out-users__steps_bgk_v34_c3c}
**Related concepts**   

* [Push notification retention](https://www.servicenow.com/docs/YyNx6oejuU6pjBcDqD~7xA "You can archive and eventually destroy push notifications that you no longer need or if your Push Notification table is excessively large.")  
**Related tasks**   

* [Activate push notifications](https://www.servicenow.com/docs/GByFoNQ07CFmgWQIIukjkg "Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.")
* [Requeue failed push notification messages](https://www.servicenow.com/docs/32cBbqaQvvwD_9hB4a4rJw "Push notification delivery might fail for various reasons. You can view which messages failed and requeue them to be sent out if necessary.")  
**Related reference**   

* [Push notification system](https://www.servicenow.com/docs/5dNWWGLImNF1k_wqO8fhdw "The push notification system involves several key elements that manage the delivery of push messages and push notification responses.")
* [Installed with push notifications](https://www.servicenow.com/docs/rFO92cgxfDsmj_dv3hWlUQ#r_InstalledWithPushNotifications "Several types of components are installed with the push notifications plugins.")
* [Push notification properties](https://www.servicenow.com/docs/W8J0OptKauFAMF3IphzdLQ "Push notifications provides several properties to customize the setup.")
* [Push notification setup with the ServiceNow mobile app](https://www.servicenow.com/docs/QMZZNtcVZhWguNiq0omnag "The ServiceNow mobile application automatically enables push notifications and configures mobile devices for push notifications when users initially log in to the instance.")
* [Push notification setup with a custom push application for ServiceNow mobile apps](https://www.servicenow.com/docs/k3v6iHe2oAXzjGLarxMzTg "If you are using your own custom mobile or push application, you must configure your app for use and set up the push contents.")

*[\>]: and then