--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Feature Preview Program # Feature Preview Program {#ariaid-title1} Release version: Australia Updated May 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Feature Preview Program The Feature Preview Program enables ServiceNow customers to access, activate, and test pre-release features on their instances before general availability. Customers have full control to turn these features on or off individually and provide feedback to the product teams. This program helps customers evaluate new capabilities in their production environment and influence feature refinement based on real-world use. Show full answer Show less ## Key Features * **Pre-release feature activation:** Each feature must be explicitly activated by an admin and can be deactivated anytime without affecting other features. * **Feature details provided:** Information such as feature name, overview, included functionalities, and activation instructions are available to help customers make informed decisions. * **Notification system:** Customers receive toggle notifications when new pre-release features are added, directing them to the Feature Preview Program page for review and activation. * **Feedback mechanism:** Users can submit feedback on functionality, usability, and performance directly through the program page, aiding product teams in issue identification and feature improvement. * **Access control:** Only users with the admin role can activate or deactivate features, ensuring proper governance and consent. ## Important Considerations * **Environment impact:** Features activate directly on your production instance; review feature details carefully to ensure suitability. * **Support:** Product teams are accessible via the program page for any issues encountered during testing. * **Reversibility limitations:** Deactivating a feature disables its functionality but may not remove all related artifacts from your instance. * **Consent and authority:** Confirm who in your organization is authorized to accept feature activation agreements, consulting platform owners or legal teams if uncertain. ## Accessing and Using the Program * Access via notification alerts when new features are available or by navigating to **All \> Feature Preview Program** in the ServiceNow menu. * Activate features individually to enable testing and gather user feedback. * Deactivate features if they do not meet expectations or are no longer needed. * Provide feedback on activated features to influence final product releases. The Feature Preview Program provides access to pre-release capabilities on your instance. You can activate, test, and provide feedback on individual features before they are generally available.{#feature-preview-program__patch-rn-ap3-1} When a pre-release feature is added to your instance, you can access the Feature Preview Program to review feature details, activate the feature for testing, and provide feedback. You're fully in control of the feature preview experience and can turn features on or off at any time.The program displays all available pre-release features with information about what each feature includes and how it works. Your feedback on pre-release features helps identify issues, and refine functionality. Each feature is made available on a per-feature basis, you must explicitly activate each feature you want to use, and you can deactivate any feature at any time. You can activate or deactivate pre-release features. For each feature, you can review the following information: * Feature name * Feature overview describing what the feature does * Details about what is included in the feature {#feature-preview-program__ul_sg5_j1f_gjc} ## How the program works {#feature-preview-program__section_how_it_works} Before a feature appears on your Feature Preview Program page, the product team that owns the feature works directly with a targeted set of customers to confirm their participation. Once your organization agrees to participate, the feature is released on your instance and is visible on the Feature Preview Program page. When a new pre-release feature is added to your instance, a toggle notification appears to alert you. Selecting the notification takes you to the Feature Preview Program page, where you can review available features and choose which ones to activate. Activation is per-feature. When you activate a feature, you provide consent for that specific feature only. Activating one feature does not affect other features listed on the page. ## What to consider before activating a feature {#feature-preview-program__section_before_you_activate} Before you activate a pre-release feature, review the following considerations. * Environment: Features activate directly on your production instance. Review the feature details carefully and confirm that activation is appropriate for your environment before proceeding. * Support: If you experience issues with a pre-release feature, you can contact the product team directly through the Feature Preview Program page. * Access control: The admin role is required to activate features. Review who in your organization has the authority to accept the consent agreement on behalf of your organization. If you're unsure, consult your platform owner or legal team before proceeding. * Reversibility: You can deactivate a feature at any time. However, deactivating a feature disables its functionality but does not remove all artifacts it installed on your instance. ## Accessing the Feature Preview Program {#feature-preview-program__section_qg5_j1f_gjc} You can access the Feature Preview Program in the following ways: Notification : When a pre-release feature is added to your instance, you receive a notification indicating that a pre-release capability is available. Select the notification to open the Feature Preview Program page. All menu : Navigate to AllFeature Preview Program. ## Providing feedback {#feature-preview-program__section_ib3_d4f_gjc} Feedback is an important part of the Feature Preview Program. When you test pre-release features, your feedback helps improve the feature before it reaches general availability. You can provide feedback on feature functionality, usability, and performance. Your feedback helps identify issues, refine features, and confirm that the features meet customer needs when they are released. You can activate or deactivate pre-release features from this page. After activating and testing a feature, provide feedback to the product team. * **[Activate a pre-release feature](https://www.servicenow.com/docs/pEZT~2djziZd3iOa9wfmEQ)** Activate a pre-release feature on the instance so your users can try it out and provide feedback to the product team. * **[Deactivate a pre-release feature](https://www.servicenow.com/docs/hnylNHUGcjm_XuX1q5eW1g)** Deactivate a pre-release feature if it is not working as expected or if you no longer need the feature. *[\>]: and then