---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Entitlement validation rules reference

# Entitlement validation rules reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Technical reference documenting entitlement validation rules, error states, and validation logic for jumbo apps and App Manager integration in product bundle installation workflows.

## Validation phases {#ia-entitlement-validation-rules__section_validation_phases}

Entitlement validation occurs in three distinct phases during the apps installation workflow:
{#ia-entitlement-validation-rules__table_xcx_nlt_jkc__entry__4}

| Phase | When it occurs | What is validated | Result if validation fails |
|-|-|-|-|
| App selection | After the admin starts the installation workflow | For jumbo apps, Product Hub redirects the admin to App Manager. App Manager determines which apps are mandatory or optional and displays the selection experience | The selection experience remains available and displays information about missing dependencies when applicable. |
| Install submission | After the admin submits the install request | App Manager performs the required installation checks before proceeding | Installation is blocked and App Manager displays an error or dependency message |
[Table 1. Validation phases]

{#ia-entitlement-validation-rules__table_xcx_nlt_jkc}

## Mandatory app validation rules {#ia-entitlement-validation-rules__section_mandatory_app_rules}

For jumbo apps, App Manager determines which apps are mandatory and which are optional.

* Are determined by App Manager
* Can't be deselected
* Remain visible in the selection experience even when required dependencies or entitlements are unavailable
* Can prevent installation from completing if App Manager detects missing dependencies or other validation issues
{#ia-entitlement-validation-rules__ul_y4x_xhw_kkc}

## Optional app validation rules {#ia-entitlement-validation-rules__section_optional_app_rules}

For jumbo apps, App Manager determines which apps are optional.

* Can be selected or cleared during the installation process
* Are presented by App Manager based on the product configuration and instance state
* Don't affect the selection state of mandatory apps.
{#ia-entitlement-validation-rules__ul_adx_nlt_jkc}

## Error states and messaging {#ia-entitlement-validation-rules__section_error_states}

{#ia-entitlement-validation-rules__table_cdx_nlt_jkc__entry__3}

| Error state | When it occurs | User action required |
|-|-|-|
| Missing dependency | A required dependency is unavailable during installation | Review the message provided by App Manager and resolve the dependency before retrying |
| Install validation failed | App Manager can't complete the install request | Review the error details and retry after addressing the reported issue |
[Table 2. Error states]

{#ia-entitlement-validation-rules__table_cdx_nlt_jkc}

## App Manager integration {#ia-entitlement-validation-rules__section_api_integration}

* Product Hub redirects jumbo app installations to App Manager
* App Manager determines which apps are mandatory and optional
* App Manager displays the app selection experience and any dependency-related messaging
* App Manager performs validation checks before installation
* If required dependencies are unavailable, App Manager can block the installation and provide guidance to the administrator.
{#ia-entitlement-validation-rules__ul_ddx_nlt_jkc}

## Implementation notes {#ia-entitlement-validation-rules__section_implementation_notes}

* Jumbo app identification: Product Hub identifies jumbo apps and redirects administrators to App Manager for installation. App Manager determines which apps are mandatory or optional based on its configuration and business logic.
* Jumbo app installation workflow: For jumbo app installations, Product Hub redirects administrators to App Manager. App Manager provides the installation experience, including app selection, dependency messaging, and installation validation.
* Fallback behavior: If App Manager can't provide the installation experience or validation results, the administrator receives an error message and installation can't continue until the issue is resolved.
{#ia-entitlement-validation-rules__ul_edx_nlt_jkc}