Localization Insights dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Localization Insights Dashboard

    The Localization Insights dashboard is designed to provide comprehensive reports on translations within ServiceNow, organized by artifact type. Access the dashboard through the path: All > Localization Framework > Insights Dashboard. Note that in the Xanadu release, this dashboard is migrated to the Next Experience UI.

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    Key Features

    • Artifact Type Tabs: The dashboard categorizes information into tabs including General, Catalog Items, VA Topics, and Surveys.
    • Report Scheduling: Reports are generated by scheduled jobs, which can be configured in the Scheduled Jobs section.
    • Data Visualizations: The dashboard includes various visual metrics such as total activated languages, translations in progress, and specific translation statuses for Catalog Items, Virtual Agent Topics, and Surveys.
    • User Roles Required: Accessing the Localization Insights records necessitates the localizationadmin or localizationrequestor role.

    Key Outcomes

    Users with the necessary roles can efficiently track the status of localization requests and make new translation requests directly from the dashboard. This functionality streamlines the localization process, ensuring that all artifact translations are monitored and managed effectively.

    The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.

    Figure 1. Localization Insights dashboard
    Localization Insights dashboard with the General tab selected.
    • Access the dashboard by navigating to All > Localization Framework > Insights Dashboard.
      Note:
      In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL: https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.
    • A banner on the Localization Insights dashboard shows the most recent update time of the reports.
    • In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
    • The dashboard organizes artifact types into the following tabs:
      • General: Displays general translation information.
      • Catalog Items: Displays translation information related to Service Catalog items.
      • VA Topics: Displays translation information related to Virtual Agent (VA) topics.
      • Surveys: Displays translation information related to Surveys.
    Localization Insights dashboard with the VA Topics tab selected.

    Required ServiceNow AI Platform role

    You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.

    Use case

    User Dashboard use
    Users with the localization_requester or localization_admin roles View the status of localization requests.

    Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard.

    Data visualizations

    Title Type Source table Description
    Languages Supported Single Score sys_language The total number of activated languages in the instance.
    Translations In Progress Single Score sn_lf_insight The total number of translations in progress in the instance.
    Language Preferences Horizontal Bar localization_insights_view Provides information about the preferred languages of logged-in users.
    Catalog Items Single Score sn_lf_insight The total number of Service Catalog items in the instance.
    Catalog Items Translation In Progress Single Score sn_lf_insight The total number of Service Catalog items translations in progress in the instance.
    Catalog Item Translations Vertical Bar sn_lf_insight The total number of Service Catalog items requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Virtual Agent Topics Single Score sn_lf_insight The total number of published Virtual Agent topics in the instance.
    Virtual Agent Topic Translation In Progress Single Score sn_lf_insight The total number of Virtual Agent topic translations in progress in the instance.
    Virtual Agent Topic Translations Vertical Bar sn_lf_insight The total number of published Virtual Agent topics requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Surveys Single Score The total number of surveys in the instance.
    Surveys Translation In Progress Single Score The total number of survey translations in progress in the instance.
    Survey Translations Vertical Bar The total number of surveys requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated