Workflows in the Localization Framework

  • Release version: Australia
  • Updated March 20, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Workflows in the Localization Framework

    ServiceNow's Localization Framework allows you to configure workflows that define the process for handling localization tasks. These workflows specify the steps for approval, translation, and publishing of localized content. You can tailor workflows for each language and artifact on your instance, enabling you to control how content moves from initial translation to final publication.

    Show full answer Show less

    Workflows are managed in the Settings table, and you can navigate to and adjust these via the Localization Framework preferences configuration.

    Key Workflows and Their Functions

    The framework offers multiple workflow paths, each designed to fit different localization needs and approval requirements. These include:

    • Translation → Publish: Manual or mode-based translation followed by manual publishing. Requires the Localization Fulfiller Group.
    • Translation → Translation Approval → Auto Publish: Translation followed by approval and automatic publishing. Requires Localization Fulfiller and Translation Approver Groups.
    • Auto Translation → Translation Approval → Auto Publish: Automatic translation, approval, then automatic publishing. Requires Localization Fulfiller Group, Translation Approver Group, and an assigned Auto Translation Mode.
    • Auto Translation → Publish: Auto-translation followed by manual publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Auto Translation → Auto Publish: Auto-translation immediately followed by automatic publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Business Approval → Translation → Publish: Business approval before manual or mode-based translation and manual publishing. Requires Business Approver and Localization Fulfiller Groups.
    • Business Approval → Translation → Translation Approval → Auto Publish: Business approval, translation, approval, then automatic publishing. Requires Business Approver, Localization Fulfiller, and Translation Approver Groups.
    • Business Approval → Auto Translation → Translation Approval → Auto Publish: Business approval, auto-translation, approval, then auto publishing. Requires Business Approver, Localization Fulfiller, Translation Approver Groups, and an Auto Translation Mode.
    • Business Approval → Auto Translation → Publish: Business approval, auto-translation, then manual publishing. Requires Business Approver and Localization Fulfiller Groups plus Auto Translation Mode.
    • Business Approval → Auto Translation → Auto Publish: Business approval followed by automatic translation and publishing. Requires Business Approver and Localization Fulfiller Groups and Auto Translation Mode.

    Practical Implications for ServiceNow Customers

    This configuration flexibility means you can align localization workflows with your organizational policies and resource availability. By assigning specific groups such as Localization Fulfillers, Translation Approvers, and Business Approvers, you can enforce appropriate checks and balances. Choosing auto-translation modes helps streamline the process where appropriate, while manual steps allow for quality control and business validation.

    Understanding and selecting the right workflow ensures efficient localization management, timely publication of localized content, and adherence to your company's governance standards.

    Workflows in the Settings table define the process for a localization task, including steps for approval and methods for translating and publishing.

    Overview of workflows in the Settings table of Localization Framework

    You can configure the path you want your localization task to follow, with available steps for approval, translation, and publishing. You can define these workflows for each language and artifact configured on your instance.

    For more information about navigating to the configuration web form for these workflows, see Configure the Localization Framework preferences.

    Table 1. Workflows in the Localization Framework
    Workflows Description
    Translation → Publish The localization task is translated manually or by using one of the translation modes. After translation, the content is published manually.

    Group needed: Assign the Localization Fulfiller Group.
    Translation → Translation Approval → Auto Publish The localization task is translated manually or by using one of the translation modes. After translation the task undergoes translation approval, then is auto-published.

    Groups needed: Assign the Localization Fulfiller Group and Translation Approver Group.
    Auto Translation → Translation Approval → Auto Publish The localization task undergoes auto-translation. After translation, the task undergoes translation approval, then is auto-published.

    Groups needed: Assign the Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.

    Select an Auto Translation Mode.
    Auto Translation → Publish The localization task undergoes auto-translation and is published manually.

    Groups needed: Assign the Localization Fulfiller Group and Auto Translation Mode.

    Select an Auto Translation Mode.
    Auto Translation → Auto Publish The localization task undergoes auto-translation then is auto-published.

    Group needed: Assign the Localization Fulfiller Group.

    Select an Auto Translation Mode.
    Business Approval → Translation → Publish The localization task first requires business approval for localization. Next the content is translated manually or translated by using one of the translation modes. Finally the content is manually published.

    Groups needed: Assign the Business Approver Group and Localization Fulfiller Group.
    Business Approval → Translation → Translation Approval → Auto Publish The localization task first requires business approval for localization. Next the content is translated manually or by using one of the translation modes. After translation, the task undergoes translation approval then is auto-published.

    Groups needed: Assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group.
    Business Approval → Auto Translation → Translation Approval → Auto Publish The localization task first requires business approval for localization. Next the content is auto-translated. After translation, the task undergoes translation approval then is auto-published.

    Groups needed: Assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group.

    Select an Auto Translation Mode.
    Business Approval → Auto Translation → Publish The localization task first requires business approval for localization. Next the content is auto-translated but is manually published.

    Groups needed: Assign the Business Approver Group and Localization Fulfiller Group.

    Select an Auto Translation Mode.
    Business Approval → Auto Translation → Auto Publish The localization task first requires business approval for localization. The content is auto-translated then auto-published.

    Groups needed: Assign the Business Approver Group and Localization Fulfiller Group.

    Select an Auto Translation Mode.