--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Language Asset Management # Language Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Language Asset Management Language Asset Management in Localization Workspace enhances localization capabilities by allowing ServiceNow customers to upload, edit, store, and manage glossaries---lists of source terms with translations in multiple languages. Available from version 3.0.0, it supports organizing glossaries by business unit, function, or locale and categorizing terms by Product/Service or Part of Speech to enable context-specific translations. From version 4.0, AI-powered generation of glossaries from Knowledge Base articles is supported through the Globalization Terminology Agent. Show full answer Show less ## Key Features * **Multiple Glossaries Management:** Create and maintain multiple glossaries tailored to different organizational needs, with terms segmented by categories for precise translation contexts. * **Multi-Language Support:** Translate terms into any language listed in the `syslanguage` table, including self-localized and inactive languages (although inactive languages are excluded from translation workflows). * **Upload and Edit Glossaries:** Use the provided `ServiceNowGlossaryTemplate.xlsx` spreadsheet template to upload glossaries. Glossaries can be edited directly within the UI for modifications or additions. * **Export Capability:** Download glossaries as CSV or spreadsheet files for sharing with stakeholders or external translation vendors. * **AI-Generated Glossaries:** From version 4.0, leverage AI to generate glossaries from English Knowledge Base articles to improve language governance and consistency. * **Language Activation and Self-Localization:** Activate languages via language plugins and create self-localized languages by adding new language records as needed. ## Practical Considerations for ServiceNow Customers * Glossaries typically range from 50 to 1500 rows for optimal use, with no hard upper limit. * Each term can have different translations depending on its category context, enabling tailored localization. * When uploading glossaries, leave language columns blank for languages not in use to streamline processing. * Certain languages (Brazilian Portuguese, French - Canada, Traditional Chinese) have pre-mapped language codes in the template that should not be altered. * Glossaries serve as centralized references to enhance translation quality and consistency across your ServiceNow instance. Enhance localization in your instance with Language Asset Management in Localization Workspace. You can upload glossaries to Language Asset Management for editing and storage. ## Glossaries in Language Asset Management {#lw-language-asset-management__section_xbm_j2j_g3c} From version 3.0.0, the Language Asset Management area of Localization Workspace enables you to upload glossaries, which are lists of terms with translations that you provide. Each source term in a glossary can have translations into multiple languages. You can create multiple glossaries. In the Australia release, glossaries are available for storage and editing only. From version 4.0, you can use an AI skill to generate a glossary of terms derived from Knowledge Base articles. For information see [Globalization Terminology Agent](https://www.servicenow.com/docs/~U5TeqZIBvaR85tNk0C7JA "Generate a glossary of terms based on your English-language Knowledge Base articles. Use the glossary of terms to enhance language governance, quality, and consistency across the platform. Available from version 4.0 of Localization Workspace."). When planning your glossary assets, consider the following points. * You can have more than one glossary in Language Asset Management, so you can organize your glossaries according to business unit, function, or locale. * Each glossary can be subdivided or filtered using the Product/Service category. * One source term can be listed under different Product/Service or Part of Speech categories. A source term repeated in two different categories is considered to be two different records. Different translations can be assigned to each occurrence of the term per category. This enables a term to be translated differently depending on the context. * Translations assigned to source terms can be provided for any language listed in the sys_language table, including self-localized languages. * The included spreadsheet template (ServiceNow_Glossary_Template.xlsx) must be used with the upload method for creating glossaries. For details see [Upload glossaries to Language Asset Management](https://www.servicenow.com/docs/88yySlUQyNiIzblZnvBXmg "Upload glossaries to the Language Asset Management area of Localization Workspace. Create a glossary by entering source terms and translations in the provided spreadsheet template, then uploading the completed spreadsheet to Language Asset Management."). * Any editing or modification to the contents of existing glossaries can be done in the UI. For details see [Edit a glossary in Language Asset Management](https://www.servicenow.com/docs/Tdhy5AsNafFMfv32GbBGaQ "Edit the contents of your glossary in Language Asset Management. Modify existing terms and translations or add more."). * You can download your glossaries from version 3.1.0. For more information, see [Export a glossary from Language Asset Management](https://www.servicenow.com/docs/pSDy0jWKyj0_iLqWCDXC8Q "Download your glossary as a CSV or spreadsheet file to share with stakeholders, reviewers, or third-party translation service providers."). * There is no upper limit to the number of rows in a glossary, but the general guideline is for each glossary to have between 50 and 1500 rows. {#lw-language-asset-management__ul_sk4_lzw_33c} In the spreadsheet template for the upload method, columns are provided for all languages supported by ServiceNow AI Platform in the sys_language table. You don't need to provide translations for all languages. Clear out (leave blank) all values for any languages you don't plan to use. You can upload glossary translations for languages that are active = false in sys_language, but inactive languages are not available for translation workflows. You can include self-localized languages when uploading glossaries with the spreadsheet template. Create additional columns in the spreadsheet template for self-localized languages. For the label in the header row of the spreadsheet, use codes from the ID column of the sys_language table for the corresponding languages. Note: With the following supported languages, the import transform handles mapping of the spreadsheet's language code to the ID code in sys_language. Do not modify or update the header row of the spreadsheet template for these languages. * Brazilian Portuguese * French - Canada * Traditional Chinese {#lw-language-asset-management__ul_jtz_qpj_l3c} To activate languages in sys_language, [install language plugins](https://www.servicenow.com/docs/4LuVYMAK0tE6YOrBMx0nvw "By default, the language supported by the platform is American English. You can activate plugins for other supported languages if you have the admin role."). To self-localize an unsupported language, see [Create a language record](https://www.servicenow.com/docs/8dUsDwxa7wBcTtHZgtBxqg "Add a record for a language not provided by an internationalization (I18N) plugin to associate new translations with."). * **[Globalization Terminology Agent](https://www.servicenow.com/docs/~U5TeqZIBvaR85tNk0C7JA)** Generate a glossary of terms based on your English-language Knowledge Base articles. Use the glossary of terms to enhance language governance, quality, and consistency across the platform. Available from version 4.0 of Localization Workspace. * **[Upload glossaries to Language Asset Management](https://www.servicenow.com/docs/88yySlUQyNiIzblZnvBXmg)** Upload glossaries to the Language Asset Management area of Localization Workspace. Create a glossary by entering source terms and translations in the provided spreadsheet template, then uploading the completed spreadsheet to Language Asset Management. * **[Edit a glossary in Language Asset Management](https://www.servicenow.com/docs/Tdhy5AsNafFMfv32GbBGaQ)** Edit the contents of your glossary in Language Asset Management. Modify existing terms and translations or add more. * **[Export a glossary from Language Asset Management](https://www.servicenow.com/docs/pSDy0jWKyj0_iLqWCDXC8Q)** Download your glossary as a CSV or spreadsheet file to share with stakeholders, reviewers, or third-party translation service providers.