--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Globalization Terminology Agent # Globalization Terminology Agent {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Globalization Terminology Agent The Globalization Terminology Agent leverages an AI-powered generate glossary skill to analyze English-language Knowledge Base (KB) articles and produce a suggested glossary of key terms with definitions. This glossary can be reviewed, edited, and approved before publication. Once finalized, it is published within the Language Asset Management section of Localization Workspace, assisting with language governance, quality, and consistency across your ServiceNow platform. Show full answer Show less ## Key Features * **AI-driven glossary creation:** Automatically identifies and extracts relevant terms from English KB articles and generates definitions. * **Review and approval workflow:** Allows terminology managers to edit or remove terms prior to publishing the glossary. * **Glossary management:** Published glossaries are accessible in Language Asset Management, enabling updates, including adding multilingual translations. * **Export capability:** Glossaries can be exported to share with stakeholders for broader language governance. * **Skill accessibility:** The generate glossary skill is available in the AI Admin Hub and AI Skill Kit from Localization Workspace version 4.0 onward. * **Customizable scanning:** Options include limiting scanned articles by date range, view count, or author, with a default maximum of 25,000 words scanned per run. ## Prerequisites and Activation * Only KB articles labeled as English are included in glossary generation. * Users require the Terminology Manager (snlw.terminologymanager) and Localization User (snlw.user) roles to access and manage glossaries. * The generate glossary skill must be activated in the AI Admin Hub (under Other category) before use. * After activation, the Create Glossary button appears in Language Asset Management, enabling glossary creation. ## Practical Benefits for ServiceNow Customers * Streamlines glossary creation, significantly reducing manual effort and time. * Improves language consistency and quality across Knowledge Base content by standardizing terminology. * Supports multilingual localization by allowing translation of approved glossaries. * Facilitates governance and stakeholder collaboration through glossary export capabilities. Generate a glossary of terms based on your English-language Knowledge Base articles. Use the glossary of terms to enhance language governance, quality, and consistency across the platform. Available from version 4.0 of Localization Workspace. ## Overview of the Globalization Terminology Agent {#lw-terminology-agent__section_nt4_3ss_hkc} The Globalization Terminology Agent uses the generate glossary skill to analyze your Knowledge Base content and create a suggested English glossary. The generate glossary skill identifies and extracts key terms, generates definitions for the terms, and enables you to edit or remove terms before approval. After approval your glossary is published to the list of glossaries in the Language Asset Management section of Localization Workspace. The generate glossary skill is located in the [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). It can also be accessed from [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). ## Benefits of the Globalization Terminology Agent {#lw-terminology-agent__section_d1c_qss_hkc} The Globalization Terminology Agent offers these benefits. * Save time and manual effort during glossary creation. * Review, edit, and approve the terms and their definitions before publishing. * Update the glossary in Language Asset Management after creation, including adding translations into non-English languages. * Export the glossary to share with stakeholders. {#lw-terminology-agent__ul_jfx_dn5_fkc} ## Prerequisites and conditions {#lw-terminology-agent__section_znl_sss_hkc} The following prerequisites and conditions apply. * Only KB articles labeled as English in the Knowledge Base are included in the search. For information see [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). * Accessing and working with glossaries in Language Asset Management requires the Terminology Manager role (sn_lw.terminology_manager) with the Localization user role (sn_lw.user). * The generate glossary skill must be activated in [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). After the skill is activated, the Create Glossary button becomes visible in Language Asset Management. {#lw-terminology-agent__ul_t1j_jkc_jkc} ## Other considerations {#lw-terminology-agent__section_hvd_trt_hkc} The maximum word count for scanning defaults to 25,000. The count of words does not map exactly to the number of tokens used. The wizard provides the option to limit retrieved articles by date range, minimum view count, and whether authored by the current user. ## Activating the generate glossary skill {#lw-terminology-agent__section_p3f_ltr_jkc} The generate glossary skill is included from version 4.0 of Localization Workspace, but it must be activated. The general procedure for activation of this skill is as follows. 1. Navigate to AI Admin Hub \> Skills. 2. In the navigation panel of the AI Skills tab, select the category Other. 3. Select the Available tab and locate the Generate Glossary skill name. 4. Select Activate skill to turn on this skill. {#lw-terminology-agent__ol_z3t_5tr_jkc}For further information see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) and [Activate an AI skill](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Some configurations can be made to the skill in [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). * **[Create a glossary using AI](https://www.servicenow.com/docs/NssHk2nMkIcV6OFRB0FTbg)** In Language Asset Management, generate a glossary containing terms extracted from Knowledge Base articles. The Globalization Terminology Agent uses an AI skill to scan your article content and create a list of suggested terms and definitions.