--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Monitoring Now Assist usage # Monitoring Now Assist usage in Subscription Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Monitoring Now Assist usage in Subscription Management This feature in Subscription Management enables ServiceNow customers to view a comprehensive account-level summary of their Now Assist entitlements and monitor usage across all instances. It supports tracking usage in both production and non-production environments, including domain-separated instances, and provides detailed insights by skill. This capability helps customers plan purchases, ensure compliance, and optimize their Now Assist consumption. Show full answer Show less ## Key Features * View total Now Assist entitlements purchased versus consumed across all instances. * Monitor available entitlements and compliance status throughout the contract period. * Access detailed usage data by instance, skill, and domain (if domain separation is enabled). * Visualize usage trends over time with daily or monthly filters to identify growth patterns. * Identify primary versus secondary entitlement line items and validate subscription periods. * Track Moveworks assists separately by skill with clear indicators (MW prefix) and cost ratios. ## Access and Requirements Users must have one of the following roles: **usageadmin** , **snsubman.admin** , or **admin** to view and manage Subscription Management data. Access Now Assist usage details by navigating to **Admin \> Subscription Management \> Subscriptions \> Now Assist usage**. ## Practical Use and Considerations * Compare purchased versus consumed entitlements to monitor usage and avoid exceeding limits. * Exclude demo instance usage from total counts to ensure accurate consumption tracking. * Only instances on Washington DC Patch 2 or higher appear in the Instances list; restricted data sharing can hide usage data, which can be enabled by updating trust configurations. * Analyze skill-level usage to identify which assists consume the most entitlements and to manage costs effectively. * Use utilization history charts to forecast future needs and support procurement decisions. ## Benefits for ServiceNow Customers By leveraging this monitoring capability, customers can maintain compliance with their Now Assist entitlement agreements, optimize usage across multiple instances and domains, and strategically plan future purchases based on detailed usage analytics. This ensures efficient use of AI-powered assists within their ServiceNow environment while controlling costs. View a summary of your Now Assist entitlements and track Now Assist usage across all of your instances in Subscription Management. ## Key benefits {#monitoring-now-assist-usage__section_rjg_gbp_21c} * View an account-level summary of your Now Assist entitlements. * Track Now Assist usage, including Moveworks Assists, across your production and non-production instances. * Track Now Assist usage by domain in domain-separated instances. * View a summary of Now Assist usage by skill. * Plan for future purchases by analyzing Now Assist usage over time. {#monitoring-now-assist-usage__ul_q2r_gbp_21c} Figure 1. Now Assist usage ## Required ServiceNow AI Platform roles {#monitoring-now-assist-usage__section_ln5_ncp_21c} The usage_admin, sn_sub_man.admin, or admin role is required to view and edit Subscription Management. ## Accessing Now Assist usage details {#monitoring-now-assist-usage__section_atl_rcp_21c} Access details about Now Assist usage by navigating to AdminSubscription ManagementSubscriptionsNow Assist usage. ## Use cases {#monitoring-now-assist-usage__section_g1w_5cp_21c} * Compare the total number of Now Assist entitlements that your company has purchased to the total number of Now Assist entitlements consumed across all your instances. Monitor the available number of Now Assist entitlements for your account. * Visualize Now Assist consumption over time by selecting View details in the Total used assists card. Monitor compliance for your account for the current contract period or determine when Now Assist usage exceeded the total purchased count. Note: Assists used in demo instances are excluded from total used assists. * View the number of assists consumed by each of your instances in the Used assists column in the Instances list. In some scenarios, data isn't displayed in the Instances list. * Only instances on Washington DC Patch 2 and higher are listed in the Instances list. * If data sharing is restricted on an instance, usage data for that instance is hidden. You can disable the restriction by updating the trust configuration on that instance. See [Share subscription data from another instance](https://www.servicenow.com/docs/uuEoownLcnmATC7sLQ6vbw "View subscription data from another instance by enabling data sharing on that instance."). {#monitoring-now-assist-usage__ul_ygp_csc_1bc} * View details for each of your products that include assists in the Subscriptions list. * Determine whether assists are the primary or secondary line item in a purchase according to the value in the Entitlement type column. * Verify the start date and end date for each product. * View the total number of entitlements provided by each product in the Purchased assists column. {#monitoring-now-assist-usage__ul_wkv_lv5_21c} * View and filter the number of assists used by domain from the Used assists column of the Domain list. The Domain list is only available if domain separation is enabled and there are domain values other than global. * Determine cumulative Now Assist usage by skill on your current instance. Data in the table is updated nightly. If your current instance doesn't have any active subscriptions with assists, the list of skills is empty. * View Moveworks assists broken down by skill. Moveworks skill names are distinguished by the "MW" prefix. * View the number of times a skill has been used in the Number of actions column. * View the relative cost for each assist in the Assist ratio column. * Determine which skills are consuming the most Now Assist entitlements by checking the Total assists column. Total assists are calculated by multiplying values in the Number of actions column by values in the Assist ratio column. * Analyze Now Assist usage over time on your current instance by viewing the Utilization history chart. Monitor monthly or daily usage using the filter. Look for trends related to Now Assist skills. If usage continues to grow every month, consider purchasing more entitlements to stay in compliance. {#monitoring-now-assist-usage__ul_rv2_3bv_21c} {#monitoring-now-assist-usage__ul_xcx_vcp_21c} *[\>]: and then