--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Notification agent and agentic workflows in Notifications # Notification agent and agentic workflows in Notifications {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Notification agent and agentic workflows in Notifications The Notification agent and agentic workflows in ServiceNow enable automation of inbound email processing and the creation or modification of email notifications, templates, and layouts. These AI-driven tools streamline and enhance notification management within your ServiceNow environment. Show full answer Show less ## Key Features * **Automation of inbound emails:** Automatically process incoming emails to improve efficiency and reduce manual handling. * **Creation and modification of notifications:** Use agentic workflows to design and update email notifications, templates, and layouts effectively. * **Integration of AI and machine learning:** Leverages evolving AI technologies to generate predictions and automate tasks related to notifications. ## Important Considerations * **AI limitations:** AI-generated outputs may not always be accurate or suitable for all use cases. Customers should thoroughly test and evaluate the application, maintain human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive areas such as healthcare, finance, legal, and security. * **Data processing and privacy:** Data from your ServiceNow instance is transferred to a centralized ServiceNow environment, possibly hosted in different regions or by third-party cloud providers like Microsoft Azure, managed under ServiceNow's internal policies and compliance standards. * **Data collection and usage:** Inputs, outputs, and edits from this application are collected by ServiceNow to improve AI models and technologies. This includes case information, chat transcripts, and email data. Customers have the option to opt out of data collection as detailed in the Now Assist documentation. * **Compliance:** Use of this application requires adherence to ServiceNow's AI Acceptable Use Policy. ## Next Steps for Customers * Explore the Notification agent and agentic workflows to automate and enhance your notification processes. * Consult the ServiceNow Community and Known Error Portal for troubleshooting and support resources. * Ensure compliance with AI usage policies and carefully evaluate AI outputs before deploying in critical workflows. * Review data collection preferences and opt out if desired via the Now Assist Opt-Out page. Use the Notification agent and agentic workflows to automate inbound emails processing and to create and modify email notifications, templates, and layouts. ## Get started {#now-assist-notifications__cf-app-landing-get-started} |-|-| | [ExploreExplore AI agents and agentic workflows in Notifications](https://www.servicenow.com/docs/Lc8jK_knruvYUfD2dUoQ4A "Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.") | [Use agentic workflowUse agentic workflows for Notifications](https://www.servicenow.com/docs/hvdIm01OsJ_mOOstU4tuxA "Use email agentic workflow to intelligently analyze inbound emails, extract information, perform necessary actions, and draft responses.") | [ ] {#now-assist-notifications__table_dlz_kd4_ghc} ## Troubleshoot and get help {#now-assist-notifications__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-notifications__ul_oht_hgl_5yb} ## AI limitations {#now-assist-notifications__section_rpl_ysg_ggc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-notifications__p_kv2_nfg_h1c} ## Data processing {#now-assist-notifications__section_spl_ysg_ggc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-notifications__p_lv2_nfg_h1c} ## Data collection {#now-assist-notifications__section_tpl_ysg_ggc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).