Exploring platform performance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow AI Platform provides configurations, monitoring, and diagnostics that administrators can use to support optimized system performance.

    ServiceNow AI Platform performance overview

    Managing platform performance is important for enabling a smooth and reliable user experience, and for enhancing your instance's scalability. Instance administrators can use various tools to improve, monitor, and troubleshoot ServiceNow AI Platform performance. These proactive measures help maintain optimal functionality and avoid potential disruptions.

    Users that manage ServiceNow AI Platform performance

    Table 1. Users
    User Description
    Instance administrator Configure the instance to optimize performance, monitor the instance for performance issues and degradation, and troubleshoot performance issues.

    Platform performance optimization workflow

    Instance administrators can optimize ServiceNow AI Platform performance by taking the following steps:

    1. Configure key ServiceNow AI Platform components to support optimized performance.
    2. Monitor platform performance to identify performance degradation.
    3. Resolve platform performance issues when the arise.

    What to explore next

    To learn more about improving ServiceNow AI Platform performance, see: