---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Read email using Microsoft Graph

# Reading email using Microsoft Graph {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Microsoft Graph
API to retrieve emails from Microsoft Exchange Online and save them to sys_email table.

In the Email Account form, select, Microsoft Graph (Receive) in the Type field.
* **[Configure an OAuth profile to use a client ID and secret for token generation](https://www.servicenow.com/docs/zTlhEA6MBHrr3vTUMgABkQ#microsoft-graph)**   
  Configure an OAuth profile using a client ID and client secret to create an email account for using Microsoft Graph (receive) in your email account type.
* **[Configure an OAuth profile to use certificates for authentication with Microsoft Azure](https://www.servicenow.com/docs/6lGTjuSAAfdRio5GWpGu3A)**   
  Configure an OAuth application profile to authenticate using certificates.
* **[Create an email account for Microsoft Graph (receive)](https://www.servicenow.com/docs/N5nwv~fG9Ns9WcPlaUqODw)**   
  Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.