Track how your EVAM view configurations are used

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Track where Entity View Action Mapper (EVAM) view configurations are being used in the AI Search application. It helps you understand search result layouts, identify shared settings, and make adjustments for better search results.

    Before you begin

    Role required: admin or ais_admin

    About this task

    Tracking the usage of view configuration enables you to do the following tasks:
    • Understand the overall hierarchy of the view configuration and delve into each component directly from the ServiceNow AI Platform record page.
    • Identify if the view configuration is shared across search applications.

    Procedure

    1. Navigate to All > AI Search Admin > AI Search Admin Home.
    2. On the Applications tab, select the application card that you want track the usage of.
    3. In the left pane, select Result-card Interface.
    4. From the Select a bundle to edit list, select an EVAM configuration bundle.
      The list of view configurations that are associated with the selected bundle are displayed.
    5. Hover over the view configuration and select the More Actions icon (More Actions.) > View usage.
    6. In the View usage dialog box, review the values.
    7. Select Close.