---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure crawl settings

# Configure crawl settings for a ServiceNow product documentation external content connector {#ariaid-title1}

Release version: Brazil  
Updated October 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

## Before you begin

A connector administrator must have already created the ServiceNow® product documentation external content connector that you want to configure crawl settings for. To learn about this procedure, see [Create a ServiceNow product documentation external content connector](https://www.servicenow.com/docs/6CsCmI0LQ~0aiRww0wTpww "Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.").

Role required: sn_ext_conn.xcc_admin

## About this task

Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a
content item, the external content connector doesn't retrieve it.  
Important:  
By default, each external content connector can index up to one million (1,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system,
but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.{#configure-crawl-settings-snowdoc-ext-cont-connector__store-app-external-content-connectors-indexing-limit-numeric-ph}

When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing
limit. If the connector reaches the indexing limit, an error message appears in its UI.

External content connectors that support user permissions crawls can handle permissions for up to five hundred thousand (500,000) users and their groups. If a connector retrieves
users in excess of this limit, user and group permissions may not be correctly applied to the connector's retrieved content. As a result, the content may not be searchable.

If one of your connectors reaches the content indexing limit, you can update its crawl
settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. If you need to index more content items than the limit allows, you can create a Customer Service and Support case at <https://support.servicenow.com/now> to request a limit increase for the connector.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. In the Connectors list, select the record for the ServiceNow product documentation external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. Select the documentation product categories you want the connector's content crawls to retrieve and index.
   * To include only documentation for certain specific product categories in content crawls, select the options for those categories. As an example, you might select Release Notes and IT Operations Management.
   * To include documentation for all product categories in content crawls, select the Product Category option.
5. Select Save.
{#configure-crawl-settings-snowdoc-ext-cont-connector__steps_yqk_jjw_22c}

## Result

The ServiceNow product documentation external content connector is updated with your chosen crawl scope.

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